Executive, Sales Operations

MCI GROUP ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

A leading event management company based in Singapore seeks an Executive, Sales Operations to enhance sales efficiency. Responsibilities include optimizing workflows, managing vendor relations, and supporting RFP processes. Candidates should possess a background in sales operations or project management, strong budgeting skills, and excellent communication abilities. This role offers diverse opportunities in a collaborative environment.

Benefits

Annual Leave

Employer-paid Business Travel Insurance

Comprehensive Health Insurance

Learning & Development opportunities

Qualifications

• Proven experience in sales operations or project management within an agency.
• Familiar with production processes and event management.
• Strong budgeting and scheduling skills.

Responsibilities

• Optimize workflows and manage critical sales data.
• Support RFP processes and collaborate with internal teams.
• Manage vendor relationships and project execution.

Skills

Sales operations

Project management

Cross-functional collaboration

Budgeting

Vendor management

Communication skills

Attention to detail

Proactive mindset

Tools

CRM systems

Microsoft Office

Job description

THE OBJECTIVE

We are seeking a proactive and detail‑oriented Executive, Sales Operations to drive sales initiatives by delivering comprehensive support across sales processes. This includes optimizing workflows, supporting Requests for Proposals (RFPs) through sourcing, budget development, and managing schedules to secure new business opportunities, as well as vendor management.

THE WORK

Key Responsibilities

Sales Operations:

The Sales Operations (Sales Ops) role is a pivotal and strategic position within the organization, designed to enhance the efficiency and effectiveness of the sales team. As a Sales Ops professional, you will be responsible for optimizing workflows, managing critical sales data, and providing actionable insights that drive revenue growth. This role involves close collaboration with various departments, sourcing and managing vendors, and meticulous budget planning to support ongoing pitches and projects. Additionally, you will oversee the creation and organization of presentation decks, ensuring they are polished and impactful for client engagements. By streamlining operations and equipping the sales team with the necessary tools, knowledge and support, you will play a crucial role in the company's overall success.

Sales Intelligent Hub (20%)

• Maintaining and optimizing CRM and Accelo systems and sales tools to streamline workflows and ensure data accuracy for reporting
• Optimizing sales processes to improve efficiency and effectiveness
• Generating and analyzing sales data monthly and quarterly to evaluate the effectiveness of sales processes and campaigns

Support Management (50%)

• Support for various ongoing projects or event onsite execution

RFP & Pitch Support

• Support all stages of pitching & ensure alignment with the creative vision
• Scope out project requirements and establish milestones to ensure timely delivery
• Collaborate with respective teams on vendor sourcing and proposal conceptualization; develop and manage budgets and schedules to maintain efficiency and revenue generation
• Act as a liaison among internal teams such as Solutions, experiential, and marketing to ensure seamless communication

Partner Relations & Vendor Management (30%)

• Serve as the primary point of contact for hotel partners to foster collaboration and retrieve the most up-to-date information
• Work with the assigned procurement team to identify, source, and validate appropriate vendors, including Destination Management Companies (DMCs), editors, animators, and other post‑production creatives
• Leverage partner selection and networks to expand driving quality output and cost efficiency
• Introduce, share, or incorporate the latest market trends based on vendor updates or industry insights

THE HIVE

The Executive, Sales Operations is an integral part of the Client Success Department, reporting directly to the Head of Sales Ops. You will collaborate closely with the Solutions team, Experiential team, and other internal stakeholders to support RFPs (pitches) and oversee the execution of awarded projects. Additionally, you will work with external vendors, hotel partners, and industry professionals to ensure seamless project delivery and optimise project profitability.

The Good To Have

• Proven experience in sales operations or project management roles within an agency or similar environment
• Familiarity with production processes, including fabrication, print production, AV setups, and on‑site event management
• Knowledge of emerging event technologies such as projection mapping, AR/VR integrations, or interactive installations
• Strong budgeting and scheduling skills with attention to detail
• Excellent communication skills for cross‑functional collaboration
• Ability to manage multiple projects simultaneously under tight deadlines
• Familiarity with sourcing and managing external vendors (e.g., post‑production teams)
• Confident in managing and communicating with senior team members
• Possess great customer mindset and a proactive disposition
• Fluency in English (both written and spoken)
• Proficient in Microsoft Office applications

Additional Local Benefits

• Annual Leave and Birthday Leave
• Employer‑paid Business Travel Insurance, unlimited WhiteCoat teleconsults, Dental/Vision reimbursements
• Employer‑paid Group Hospital & Surgical, Outpatient Clinical, Outpatient Specialist & Personal Accident Insurance
• Comprehensive internal Learning & Development portal and opportunities for external courses