Executive, Retail (E-commerce and Out-of-park)

Wildlife Reserves Singapore; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading conservation organization in Singapore is seeking a dedicated individual for a role focused on customer service and e-commerce business growth. The ideal candidate has a minimum of GCE 'O' Level and at least one year of relevant experience. Responsibilities include managing stock levels, delivering exceptional service, and collaborating with partners. Candidates should have good communication skills and be willing to work on weekends or public holidays if needed.

Qualifications

• Minimum 1 year of relevant formal/informal experience in sales, e-commerce, or operations.
• Excellent planning and time management skills.
• Physically fit and independent candidate.

Responsibilities

• Deliver exceptional customer service to partners and customers.
• Drive e-commerce and out-of-park business growth.
• Manage stock levels and fulfill order shipments.

Skills

Customer service

Sales driven

Time management

Communication skills

Education

Minimum GCE 'O' Level

Tools

MS Office

SAP

Job description

Mandai Wildlife Group is dedicated to caring for the planet and protecting animals and nature. Conservation education is intrinsic in all interactions with the Group, to inspire action for a healthier world.

Mandai Wildlife Group is the steward of Mandai Wildlife Reserve, a unique wildlife and nature destination in Singapore that is home to world‑renown wildlife parks which connect visitors to the fascinating world of wildlife. The Group is driving an exciting rejuvenation plan at Mandai Wildlife Reserve, adjacent to Singapore’s Central Catchment Nature Reserve, that will integrate five wildlife parks with distinctive nature‑based experiences, green public spaces and an eco‑friendly resort.

Mandai Wildlife Group advocates for biodiversity, contributes leading wildlife research, develops innovative solutions to promote living sustainably, and collaborates with conservation partners in Singapore and Southeast Asia.

The Group provides funding and in‑kind support to Mandai Nature for conservation work across Southeast Asia.

Mandai X is the growth accelerator and venture building arm of Mandai Wildlife Group that sparks, catalyses and accelerates innovative ventures in completely new domains that drive growth and impact at scale.

Job Duties and Responsibilities

• Deliver exceptional customer service to out of park partnersand ecommerce customers and answer queries on replenishment / logistics / and after sales service matters.
• Drive ecommerce and out of park business growth; Analyse the business together with internal stakeholders (ie. operations and merchandising teams) and provide feedback to develop and grow Ecommerce and out of park business revenue stream.
• Manage stock level, fulfil order shipments, and drive sales at official stores on Marketplace.
• Build relationship with partners, gather and share information on product quality, promotion effectiveness and customer responses for follow up.
• Be the point of contact for partners to ensure products are launched on time.
• Ensure points are well represented and stock level well maintained.
• Collaboratewith Visual Merchandiser to upkeep visual display of merchandise.
• Reconcile revenue reporting with Finance and E-Commercepartner and vendors.
• Coordinate stock count.
• Any other ad‑hoc duties as assigned.

Job Requirements

• Minimum GCE ’O’ Level
• Minimum 1 year of relevant formal / informal experience in sales, ecommerce, operations, or relevant role
• Excellent planning, time management skills and sales driven
• Service oriented with a good communication skills
• Proficient in MS office / SAP is a plus
• Physically fit and independent candidate
• Able to work on weekends and Public Holidays (if needed)