Executive, Research Operations

INSIGHTS TABLE PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

A market research agency in Singapore is seeking a dynamic individual for fieldwork operations and project management. The ideal candidate should possess strong communication skills and attention to detail, with a diploma or Bachelor's degree preferred. Fresh graduates are encouraged to apply. Key responsibilities include managing fieldwork teams, ensuring compliance with project documentation, and supporting data processing. This role offers a vibrant work environment focused on delivering top-notch insights and value to clients.

Qualifications

• Minimum qualification of diploma; Bachelor's degree is advantageous.
• Fresh graduates are welcome to apply.
• Ability to work independently and in a team.

Responsibilities

• Support in managing fieldwork operations with a team.
• Ensure project plans, schedules, and compliance with documentation.
• Identify and implement process improvements for efficiency.

Skills

Strong attention to detail

Organizational skills

Communication skills

Team collaboration

Education

Diploma or Bachelor's degree in relevant field

Job description

Job Scope

We are seeking a dynamic and driven individual to join our team. The ideal candidate may be a recent graduate or someone with 1-2 years of experience in market research. The role entails two key fundamental areas:

Fieldwork Operations

• Support in managing the fieldwork team that comprises of field supervisors and interviewers/ surveyors to ensure smooth operations on the ground.
• Recruit, brief and train new surveyor/interviewer hires to ensure that they are knowledgeable about the project requirements and execute their tasks smoothly.
• Assist in fieldwork planning by assigning surveyors to various projects or schedules.
• Build strong rapport with the supervisors and interviewers.
• Monitor fieldwork progress/quotas closely.
• Conduct quality control checks on fieldwork as well as data to ensure accuracy and reliability.
• Able to run fieldwork based on a diverse array of survey methodologies and sampling methods.
• Escalate and address fieldwork issues in a timely manner.

Project Management

• Ensure project plans and schedules, including timelines and milestones, are adhered to.
• Support in establishing fieldwork plan, schedule, documentation, standard operating procedure (SOPs) and training materials.
• Ensure compliance with processes and documentations (e.g. consent forms, acknowledgement forms, call logs/updates) for the projects.
• Provide regular updates on the progress of projects to leadership and broader team.
• Manage project within budgeted cost and time and the resources required (e.g. tablets and incentives) are ready for deployment.
• Support the process of data cleaning and processing.
• Identify areas for process improvement and implement changes as necessary to improve efficiency and effectiveness.
• Work with cross-functional teams to ensure successful completion of research projects.

Job requirements and expectations

• Minimum qualification of diploma. Bachelor’s degree in a relevant field will be advantageous.
• Fresh graduates (polytechnics or university) are welcome to apply.
• Strong attention to detail and being highly organised are important.
• Able to perform and remain poise even in challenging situations.
• Possesses great soft skills and personality - approachable, candid, go-getting and collaborative.
• Strong communication skills and the ability to work effectively with cross-functional teams, external vendors, and field workers.
• Ability to work independently and as part of a team in a fast-paced, deadline-driven environment.

About us

Welcome to the Insights Table. We are a market research agency that see ourselves being able to do better for the industry. On our table, we are proud of our drive, conviction, and authenticity to deliver best-in‑class insights and value to our clients. We strive to create a work environment that excites and motivates our people on the table. An environment where individuals can be excited about starting their day, with a purpose, every day.

This is a table where insights are uncovered, curiosity leads to answers, important agenda are discussed, and informed decisions are made. Above all, everyone on the table enjoys coming together.