Executive, Provider Relations (Panel Clinics, TPAs, Medical Insurance)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A managed healthcare service provider in Singapore is actively seeking skilled professionals to strengthen their healthcare service provider network. This role involves building strategic partnerships, managing operational activities, and ensuring high standards of patient care. Ideal candidates will possess a tertiary qualification in healthcare or business, exhibit exceptional interpersonal skills, and demonstrate strong analytical capabilities. Join a dynamic team that is dedicated to driving improvement in healthcare outcomes.

Qualifications

• Tertiary qualification in healthcare or business-related fields required.
• Strong interpersonal, communication, and stakeholder management skills are essential.
• Demonstrated positivity and adaptability in day-to-day tasks.
• Exceptional analytical, organisational, and problem-solving skills expected.
• Passionate about driving change to improve business outcomes and promote improvement ideas.

Responsibilities

• Build partnerships with panel providers to enhance patient outcomes.
• Manage operational activities including project management and data analysis.
• Identify and resolve operational issues effectively.
• Support panel management and recruitment efforts.
• Communicate with providers and resolve issues as they arise.
• Monitor provider performance and conduct metric analysis.
• Review and propose improvements for service efficiency and patient experience.
• Support other ad-hoc projects assigned by supervisor.

Skills

Interpersonal skills

Communication skills

Stakeholder management

Analytical skills

Organisational skills

Problem-solving skills

Adaptability

Business acumen

Education

Tertiary qualification in healthcare or business-related courses

Job description

We are currently seeking dynamic professionals to join our managed healthcare team to drive the development and expansion of our healthcare service provider network.

What You'll be Doing

• Build strong and strategic partnerships with new and existing panel providers to drive improved value and outcomes for our patients and ensure that quality of care and operational targets are achieved.
• Manage day-to-day delivery of operational activities including project management, reporting, data analysis, implementation, problem resolution and other activities.
• Identify and resolve operational issues.
• Provide support in panel management, panel recruitment and engagement.
• Manage communication with providers including escalations and resolutions to issues, advise providers regarding current processes, new or updated policies and workflows.
• Monitor, review, report and conduct analysis on provider performance, metrics and data such as billing, utilisation and service quality for operational and business planning.
• Review potential business opportunities, functional models, process improvements and propose optimal solutions that enhances service efficiency, patient‑centered care and patient experience.
• Support any other ad‑hoc projects assigned by Supervisor.

What We Are Looking for

• Tertiary qualification in healthcare‑ or business‑related courses.
• Strong interpersonal, communication and stakeholder management skills.
• Demonstrate positivity and adaptability in day‑to‑day tasks.
• Exceptional analytical, organisational and problem‑solving skills.
• Passionate about driving change to improve business outcomes and promote improvement ideas.

We regret to inform that only shortlisted applicants will be notified for a virtual interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.