Executive, Product Operations (12-Months Contract)

Income Insurance Limited; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading insurance company is looking for a Product Operations Executive for a 12-month contract in Singapore. You will handle customer enquiries, provide solutions, and partner with the Contact Centre to ensure top-notch service. The ideal candidate holds an NITEC cert, diploma, or degree, has at least 2 years of relevant experience, and possesses strong interpersonal skills. Join us to enhance our customer experience and evolve our product offerings.

Qualifications

• Minimum 2 years of experience in product operations or customer service.
• Strong ability to engage with customers and provide advice.
• Skilled in written communication and clear explanations.

Responsibilities

• Attend to customer enquiries regarding product accessibility.
• Provide clear and relevant advice to customers.
• Perform post-case administration for future reference.
• Collaborate with the Contact Centre for service consistency.

Skills

Interpersonal skills

Customer service

Problem-solving

Effective communication

Education

NITEC cert, diploma or degree in any field

Job description

Executive, Product Operations (12-Months Contract)

As a Product Operations Executive (Contract), you will identify and address customers' uncertainties relating to our product's offering. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring responses will come a long way in ensuring that our policyholders' enquiries are handled promptly and professionally each day, while also partnering closely with our Contact Centre to deliver consistent service. Beyond daily tasks, we encourage you to be proactive in contributing product ideas from customer feedback and revamping FAQs to improve the customer experience. This ensures we continuously evolve our service to meet policyholder needs more effectively.

Responsibilities

• Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide solutions and comprehensive explanations to customers
• Perform post-case administration for future reference

Qualifications

• Have obtained NITEC cert, diploma or degree in any field
• Have at least 2 years of experience in product operations or customer service
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly in writing
• Be result-oriented and enjoy seeing tangible results of your hard work

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