Executive, Pre-Course Ops & Digital Learning Admin

NTUC LearningHub Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education provider in Singapore is seeking an individual to manage operations and learning administration. Responsibilities include ensuring timely preparation of classes, coordinating course materials, and maintaining strong customer service relationships. Applicants should have a diploma or equivalent qualifications, with skills in complaint resolution and knowledge of training systems being an advantage. Working location is Jurong East.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Good knowledge of Power Apps, Power Automate will be an advantage.

Responsibilities

• Ensure timely preparation of classes for the Pre-Operations Team.
• Coordinate preparation of course materials and attendance lists.
• Liaise with the on-site Operations team to ensure classes are ready.
• Send confirmation/cancellation letters to trainees before classes.
• Coordinate learner registration for corporate clients.
• Support coordination of trainee class transfers.
• Liaise with external assessment centres for bookings.
• Record daily tasks completed for reporting.

Skills

Complaint resolution skills

Knowledge of supported courses

Knowledge of training administration systems

Knowledge of Power Apps

Knowledge of Power Automate

Education

Diploma or equivalent qualifications

Job description

A leading education provider in Singapore is seeking an individual to manage operations and learning administration. Responsibilities include ensuring timely preparation of classes, coordinating course materials, and maintaining strong customer service relationships. Applicants should have a diploma or equivalent qualifications, with skills in complaint resolution and knowledge of training systems being an advantage. Working location is Jurong East.