Executive, Pre-Course Coordination & Digital Operations (2 years contract)

NTUC LearningHub; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A learning and development organization in Singapore is seeking an Executive for Pre-Course Coordination & Digital Operations. This role involves managing operations and learning administration, coordinating course materials, and handling inquiries from trainees and corporate clients. Ideal candidates will possess a diploma or equivalent, with knowledge in training administration systems and tools like Power Apps. Excellent customer service skills are essential.

Qualifications

• Diploma holder or equivalent qualifications.
• Good complaint resolution skills will be an advantage.
• Good knowledge of supported courses will be an advantage.
• Good knowledge of training administration systems will be an advantage.
• Good knowledge of Power Apps, Power Automate will be an advantage.

Responsibilities

• Manage operations and learning administration.
• Ensure timely preparation of classes for Pre-Operations Team.
• Coordinate preparation of course materials and attendance lists.
• Coordinate with on-site Operations team to ensure classes are ready.
• Send confirmation/cancellation letters to trainees.
• Coordinate learner registration for corporate clients.
• Support coordination of trainee transfer of classes.
• Liaise with external assessment centres for bookings.
• Record daily tasks completed for reporting.
• Handle enquiries from various stakeholders.
• Maintain good customer service relationships.
• Liaise with Corporate Sales Team on updates.

Job description

Executive, Pre-Course Coordination & Digital Operations (2 years contract)

Manage operations and learning administration

Ensure timely preparation of classes (for Pre-Operations Team).

Coordinate preparation of course materials (including ordering of e-courseware, licenses, digital labs), refreshments ordering and attendance lists.

Coordinate with on-site Operations team to ensure classes are ready to start.

Send confirmation/cancellation letters to trainees before commencement of classes.

Coordinate learner registration for corporate clients.

Support coordination of trainee transfer of classes.

Liaise with external assessment centres for booking of assessments.

Record daily tasks completed for reporting.

Manage stakeholders

Handle enquiries from public, corporate clients, trainers and trainees on logistics and administrative related matters.

Maintain good customer service relationships at all times.

Liaise with Corporate Sales Team on dates and attendance updates.

Requirements:

Diploma holder or equivalent qualifications

Good complaint resolution skills will be an advantage.

Good knowledge of supported courses will be an advantage.

Good knowledge of training administration systems will be an advantage

Good knowledge of Power Apps, Power Automate will be an advantage