Executive, Partnership Management

AXS Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology firm based in Singapore is looking for an individual to provide administrative and operational support to the Partnership Management team. The ideal candidate will assist in the onboarding of partners, perform UAT testing, and collaborate with various internal departments. A diploma or bachelor's degree in Business Administration and 1–3 years of experience in business support is preferred.

Qualifications

• 1–3 years of experience in business support, partnership management, or sales coordination preferred.
• Experience in FinTech, payments, or digital services industry is an advantage.
• Detail-oriented with a high level of accuracy.

Responsibilities

• Provide comprehensive administrative support to streamline daily operations.
• Facilitate a smooth onboarding process for Billing Organisations.
• Coordinate and perform UAT testing activities.
• Assist in the sales process by establishing relationships with potential partners.
• Collaborate with internal stakeholders across various departments.

Skills

Organizational skills

Multitasking

Verbal communication

Written communication

Problem-solving

Customer-first mindset

Education

Diploma or Bachelor’s degree in Business Administration or related field

Tools

Microsoft Office Suite

CRM tools

Job description

Responsibilities:

Administrative & Operational Support

• Provide comprehensive administrative support to Partnership Management team to streamline daily operations.

• Prepare and maintain accurate documentation, agreements, reports, and presentation materials.

• Manage administrative duties, including daily form submissions, tracking partner activities, data entry, and monthly reporting.

• Support internal and external communication, ensuring timely follow-ups and alignment across teams.

Partnership Onboarding

• Facilitate a smooth Billing Organisations / merchants onboarding process, including account setup, payment gateway configuration, and user training.

• Coordinate with internal stakeholders (e.g. Operations, Product, IT, and Customer Service) to ensure a smooth integration and activation process.

UAT (User Acceptance Testing) & Process Support

• Coordinate and perform UAT testing activities in collaboration with KAMs and relevant internal teams.

• Document UAT results, track issues, and support resolution efforts before go-live.

Business Development & Relationship Support

• Assist in the sales process by identifying and establishing relationships with potential Billing Organisations / merchants, conducting needs assessments, and presenting tailored solutions.

• Negotiate and finalize Billing Organisations / merchants agreements, ensuring mutual benefit and full compliance with regulatory standards.

• Deliver ongoing account management and support to maintain high levels of Billing Organisations / merchants satisfaction and long-term retention.

• Assist in preparing proposals, presentations, and reports to support new business initiatives.

Cross-Functional Collaboration

• Collaborate effectively with internal stakeholders across sales, marketing, operations, and customer service to drive alignment and efficiency.

• Participate in internal discussions to streamline processes and improve partner experience.

Job Requirements

• Diploma or Bachelor’s degree in Business Administration, Marketing, or related field.

• 1–3 years of experience in business support, partnership management, or sales coordination roles preferred.

• Experience in FinTech, payments, or digital services industry is an advantage.

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); experience with CRM tools preferred.

• Excellent organizational and multitasking abilities to manage multiple priorities in a fast-paced environment.

• Strong verbal and written communication skills.

• Team-oriented with a customer-first mindset.

• Detail-oriented with a high level of accuracy and strong problem-solving skills.