Executive, Operations & Contract Management

ISS FACILITY SERVICES PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading facilities management company in Singapore is seeking a candidate to coordinate operational standards and drive service excellence. This role requires a minimum Higher NITEC/Diploma and at least 2 years of experience in administration and process improvement. The ideal candidate is proactive, has strong communication skills, and is proficient with Microsoft Office. Join a dynamic team focused on operational excellence and safety in service delivery.

Qualifications

• Minimum 2 years of experience in administration, backend operations, projects, and process improvement.
• Ability to work independently and within a team structure.
• Excellent work ethic and solution-oriented mindset.

Responsibilities

• Map existing workflow and identify key changes for new initiatives.
• Perform routine and ad hoc site inspections and audits.
• Drive service excellence and safety-conscious culture across the account.

Skills

Resourceful

Proactive

Good communication skills

Attention to detail

Ability to multitask

Education

Higher NITEC / Diploma in any discipline

Tools

Microsoft Office Suite

Job description

Key Responsibilities

• Work with operations to plan and implement standards, initiatives, or best practices, e.g., a new system.
• Map existing workflow and identify key changes for new initiatives to be implemented.
• Collaborate and coordinate with internal support functions to drive operational and service standards.
• Coordinate with internal stakeholders and the vendor for training, rollout planning, and user support.
• Follow up and monitoring on the standards, initiatives, or best practices implemented.
• Liaise with vendors and internal colleagues to prepare quotations for clients.
• Perform routine and ad hoc site inspections and audits to ensure site operations meet contract and service standards in accordance with company and regulatory requirements.
• Follow up and closing of gaps from post-inspections and audits.
• Continuously seek to improve work processes to enhance quality and increase work productivity and efficiency.
• Continually review processes and procedures across the accounts for best practices and consistency.
• Ensure delivery of services is aligned and compliant with ISS vision and strategy, account contractual KPIs, and local legislation.
• Drive service excellence by maintaining close collaboration with support functions within ISS.
• Drive a safety-conscious culture across the account and ensure that all works are carried out in a safe manner.
• Ensure compliance with all Health, Safety, Environment, and Risk Management policies and procedures.
• Drive a service and performance excellence culture within the delivery and operational management teams that supports openness, teamwork, collaboration, performance excellence, and personal success.
• Perform all other administrative support to the department.

Minimum Required Education, Skills, And Experience

• Minimum Higher NITEC / Diploma in any discipline
• Resourceful, possesses a keen ability to learn, and has excellent work ethic.
• Proactive and solution-oriented, friendly with an assertive and personable nature.
• Good communication and writing skills with an eye for detail.
• Ability to multitask, working within a team structure and independently.
• Assumes complete responsibility for assignments of moderate complexity.
• Minimum 2 years of experience in administration, backend operations, projects, and process improvement
• Excellent computer skills, including the Microsoft suite of products, are essential