Executive, Operations

COMPASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A growing company in the operations field seeks an Executive, Operations in Singapore to manage daily operations and customer service. Key responsibilities include order processing, logistics coordination, and maintaining customer satisfaction. The ideal candidate should have a diploma in Business Administration and relevant experience, with strong Excel skills and attention to detail.

Qualifications

• 1-2 years of relevant experience in administrative, operations, or support roles.
• Ability to work independently with minimal supervision.
• Fast learner with a positive attitude.

Responsibilities

• Support daily business operations and administrative tasks.
• Manage order processing including preparing invoices and delivery orders.
• Respond to customer enquiries via phone, email, and social media.
• Coordinate with logistics providers to ensure accurate and timely updates.

Skills

Excellent command of written and spoken English

Strong organizational skills

Analytical skills

Communication skills

Proficient in Microsoft Excel

Ability to work independently

Education

Diploma or equivalent in Business Administration or Operations

Tools

Microsoft Excel

Job description

Executive, Operations

About the Role

We are looking for a proactive and detail-oriented Executive, Operations – Buy Back & Trade-In to join our growing team. This role plays a key part in ensuring smooth daily operations, accurate order processing, and excellent customer support. You will work closely with our logistics partners, internal teams, and customers to ensure efficient coordination and service delivery.

Key Responsibilities

Operations & Administration (80%)

• Support daily business operations and administrative tasks.
• Manage order processing including preparing invoices, purchase orders (PO), and delivery orders (DO).
• Oversee operations and administrative matters such as invoicing, payment tracking, logistics, inventory, and general office administration.
• Maintain proper filing systems, compile and organize documentation, and ensure administrative records are up to date.
• Verify incoming and outgoing stock to ensure accuracy and smooth daily operations.
• Coordinate with CompAsia entities and third-party logistics (3PL) providers to ensure timely updates, data accuracy, and resolution of logistics issues.
• Monitor logistics reports and recommend improvements to enhance accuracy and operational efficiency.
• Perform other duties or special projects as assigned.

Customer Service (20%)

• Respond to customer enquiries via phone, email, messages, and social media.
• Provide professional and helpful assistance regarding products and services.
• Identify customer needs, propose effective solutions, and follow up to ensure issues are resolved promptly.
• Gather and compile customer feedback to improve processes and service delivery.
• Maintain accurate records of customer interactions and ensure prompt updates in the system.
• Escalate complex or priority issues to relevant departments when necessary.
• Conduct follow-up calls to ensure customer satisfaction and smooth case closure.
• Share feedback on common or recurring issues to support continuous improvement.

Requirements

• Excellent command of written and spoken English.
• Diploma or equivalent qualification in Business Administration, Operations, or related fields preferred.
• At least 1–2 years of relevant experience in administrative, operations, or support roles.
• Strong organizational, analytical, and communication skills.
• Proficient in Microsoft Excel, particularly Pivot Tables, VLOOKUP, and related formulas.
• Fast learner, systematic, and able to work independently with minimal supervision.
• Positive attitude and a strong sense of responsibility in managing day-to-day tasks.