Executive Officer, Operational Governance & Compliance

Singapore Pools (Private) Limited; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading organization in gaming and betting in Singapore is seeking an Executive Officer for Operational Governance & Compliance. This role involves ensuring compliance with policies and regulations while supporting retail operations. Ideal candidates will have 2–3 years of experience in audit or operations management, a Bachelor’s degree, and strong communication skills. The position offers staggered working hours and medical insurance.

Benefits

Staggered working hours

Medical Insurance

Qualifications

• Minimum 2–3 years of experience in audit, risk & compliance or retail operations management.
• Proactive and detail-oriented with strong organizational skills.
• Demonstrated discipline in meeting timelines.

Responsibilities

• Stay informed of relevant standards and regulatory requirements.
• Provide compliance support and conduct due diligence audits.
• Develop understanding of retail outlet processes.

Skills

Logical thinking

Interpersonal skills

Writing skills

Presentation skills

Attention to detail

Education

Bachelor’s degree in Business or equivalent

Job description

Executive Officer, Operational Governance & Compliance

We are looking for a passionate and professional Executive Officer to join our Operational Governance & Compliance team.

Based in Singapore and reporting to the Manager, the incumbent will ensure compliance with established policies, procedures and regulatory requirements across retail operations.

We recognize that each individual has a unique blend of skills. Whether your strength is in operations management or in compliance, we want to talk to you.

What You’ll Do

• Stay informed of relevant standards and regulatory requirements applicable to Retail Operations.
• Ensure all retail outlet formats are consistently compliant with regulatory requirements, liaise with outlets to support proper implementation, and closely monitor gaps to ensure timely remediation and adherence.
• Provide compliance support to Retail Operations to address compliance issues that may impact operations.
• Conduct meticulous due diligence audits to assess compliance standards and facilitate the issuance of necessary compliance documentation.
• Evaluate potential compliance risks and implement controls to prevent violations.
• Develop a broad and detailed understanding of the retail outlet network’s processes and procedures to ensure alignment with compliance and operational standards.
• Ensure multiple key targets and deliverables are met while maintaining high operational standards at the retail outlet formats.
• Closely monitor heavily audited areas and ensure all relevant risks are identified and appropriate controls are in place to minimise exposure to risk or non‑compliance.
• Provide strategic insights to internal stakeholders on emerging trends and their implications for business operations and compliance planning.
• Support the design and execution of targeted compliance initiatives that promote adherence to internal policies and regulatory expectations.
• Coordinate activities to assess frontline practices and identify gaps and opportunities for improvement within retail operations.
• Independently lead end‑to‑end development and rollout of compliance efforts, including engagement strategies and communication materials.
• Collaborate with cross‑functional teams to align project‑based compliance activities with broader operational goals.
• Maintain accurate documentation and reporting to support continuous improvement, stakeholder assurance, and future planning.
• Manage robust tracking frameworks and data visualisations that enable timely and effective reviews.
• Maintain performance metrics, reporting systems, and data repositories that support strategic planning and operational oversight.
• Align data tracking methodologies with evolving business needs and regulatory requirements.

Who You Are

• Hold a Bachelor’s degree preferably in Business, or the equivalent.
• Have a minimum of 2‑3 years of working experience in audit, risk & compliance, retail operations management, and/or customer service support.
• Possess strong logical thinking, sense of integrity, and sensitivity to data.
• Have strong writing, presentation, and interpersonal skills.
• Be proactive, detail‑oriented and well‑organised.
• Demonstrate discipline in meeting timelines and be goal‑oriented.

Benefits

• Staggered working hours
• Medical Insurance

Singapore Pools welcomes you not for how you look, where you come from, or differences you may have. We want you here for who you are. Diversity at the company helps us see a greater picture represented by different voices, helping us in contributing back to the society. So, feel free to express who you are, and be proud of your heritage and personal experience as you begin your journey with us!