Executive, Migrant Workers Customer Service Support

TRIPARTITE ALLIANCE LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A government-related organization in Singapore is seeking a Customer Service Officer to provide support in employment claims and payment monitoring. The role involves customer interaction, case processing, and collaboration with partners. Ideal candidates must have strong communication and analytical skills, and be proficient in basic IT programs. This is a full-time position on a 2-year contract, with the potential for permanent placement.

Qualifications

• Able to handle customers in a responsive and professional manner.
• Able to communicate well and write concisely.
• Team-player with good interpersonal skills and able to work independently.
• Possess good analytical and problem-solving skills.
• Proficient in basic IT programmes.

Responsibilities

• Provide ancillary support and payment monitoring for employment claims.
• Oversee payments pertaining to settlement agreements or orders.
• Perform assessments for fee waivers.
• Respond to case specific queries and collaborate with partners.
• Involved in ad-hoc projects relating to IT needs and process reviews.

Skills

Customer service skills

Communication skills

Interpersonal skills

Analytical skills

Problem-solving skills

MS Excel

MS Word

MS PowerPoint

MS Outlook

Job description

Job responsibilities

The officer is part of the Migrant Workers Customer Service Support team responsible for providing ancillary support and payment monitoring for employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back-end case processing work.

The officer will oversee payments pertaining to settlement agreements or orders issued by the Employment Claims Tribunal, perform assessments for fee waivers, and provide support for administrative matters as necessary. This role includes evaluating cases and collaborating with relevant partners to ensure prompt assistance and guidance are provided to workers.

The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

The position offered will commensurate with individual work experience and suitability.

Position is on a 2-year full-time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.