Executive, Migrant Workers Customer Service Support

Tripartite Alliance Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A governmental organization in Singapore is seeking a Customer Service Officer to support employment claims. You will oversee payment processes and respond to queries while working on IT projects and customer initiatives. The ideal candidate will possess strong communication skills, analytical abilities, and proficiency in MS Office. This is a full-time 2-year contract position with potential for permanent placement.

Qualifications

• Ability to handle customers responsively and professionally.
• Strong communication, both in speech and writing.
• Good interpersonal skills with ability to work independently.
• Analytical and problem-solving skills.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.

Responsibilities

• Provide customer service and back-end case processing.
• Oversee payment related to settlement agreements.
• Assist in fee waiver assessments and administrative matters.
• Respond to case specific queries.

Skills

Customer handling

Communication Skills

Team player

Analytical skills

IT proficiency

Job description

The officer is part of the Migrant Workers Customer Service Support team responsible for providing ancillary support and payment monitoring for employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back‑end case processing work.

The officer will oversee payments pertaining to settlement agreements or orders issued by the Employment Claims Tribunal, perform assessments for fee waivers, and provide support for administrative matters as necessary. This role includes evaluating cases and collaborating with relevant partners to ensure prompt assistance and guidance are provided to workers.

The officer will respond to case specific queries and be involved in ad‑hoc projects relating to IT needs, process reviews and customer service initiatives.

Job Requirements:

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team‑player with good interpersonal skills and able to work independently
• Possess good analytical and problem‑solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook

The position offered will commensurate with individual work experience and suitability.

Position is on a 2‑year full‑time contract directly under the payroll of TAL with an option to renew, contingent upon performance and subject to the organisation's needs. Additionally, there is potential for emplacement into a permanent position.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.

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