Executive, Guest Service (Permanent Night)

ASCOTT INTERNATIONAL MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality management company in Singapore is seeking a Night Auditor to support guest service operations and handle accounting tasks overnight. The successful candidate should have at least 2 years of experience in the hospitality industry and a Higher NITEC or NITEC in Hospitality or Hotel Management. This role involves assisting residents, managing cash flows, and performing night auditing procedures.

Qualifications

• At least 2 years of relevant work experience preferably in the hospitality industry.
• Serviced-oriented, attentive to details and observant.
• Willingness to perform permanent night shifts.

Responsibilities

• Assist residents with check-in and check-out procedures.
• Respond to queries and assist with requests.
• Handle cash floats and ensure balances at the end of shifts.
• Perform end-of-day procedures and produce daily reports.

Skills

Customer service

Attention to detail

Cash handling

Night audit knowledge

Education

Higher NITEC or NITEC in Hospitality or Hotel Management

Job description

Night Auditor

You will support the daily guest service operations and ensure that the accounting operations in our Serviced Residence run smoothly at night. You will also create a pleasant and lasting atmosphere that enables residents’ satisfaction and provide a sense of home away from home. You will report directly to the Manager or Assistant Manager, Guest Service.

Responsibilities

• Assist residents with check-in and check-out procedures
• Make and confirm reservations
• Respond to all queries through walk-ins, emails, calls and assist with requests
• Handle cash floats throughout your night shift and ensure all floats are balanced at the end of each shift
• Verify revenue from all sources and follow up on any discrepancies in reports
• Account for all financial transactions at the front desk accurately during your shift
• Handle end-of-day bookkeeping, auditing and account reconciliation
• Handle and record residents’ complaints, feedback and perform the appropriate service recovery
• Perform end-of-day procedures and produce daily reports
• Perform related tasks as assigned

Job Requirements

• At least 2 years of relevant work experience preferably in the hospitality industry
• Attained at least a Higher NITEC or NITEC in Hospitality, Hotel Management, or an equivalent qualification
• Serviced-oriented, attentive to details and observant
• Knowledge of night audit processes
• Passion in learning a variety of tasks
• Willingness to perform permanent night shifts