Executive, Guest Service (lyf) - Perm night

ASCOTT INTERNATIONAL MANAGEMENT PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality management company in Singapore is looking for a Guest Service Executive (lyf Guard) to create a collaborative community and enhance guest experiences. Responsibilities include assisting with check-ins, managing guest profiles, and ensuring operational efficiency. Ideal candidates should be dynamic, tech-savvy, and possess strong communication skills. This role requires willingness to work night shifts.

Qualifications

• Dynamic and self-motivated individual with a passion for community engagement.
• Ability to anticipate and react to the needs of guests.
• Exciting skill/talent such as coffee making or bartending is a plus.

Responsibilities

• Assist guests with check-in and handle queries.
• Monitor room availability using the hotel's property management system.
• Interact with guests to enhance their stay experience.

Skills

Strong presentation skills

Verbal communication

Written communication

Attention to detail

Tech-savvy

Hands-on attitude

Job description

JD – lyf Guard (Guest Service Executive) - Permanent night

You will be a multifaceted Community Manager who revels in creating an inclusive and collaborative community at lyf. A day in the life of a lyf Guard starts with checking in a new guest, recommending the must-visit places in the area, replacing a light bulb at night, and ending with having a cup of coffee or sipping wine with the lyf guests in our social spaces after work. You will report to the Senior (GSAM) or Chief lyf Guard (GSM).

Responsibilities

1. Look after the well-being of all guests from arrival until departure by:
   • Assist lyf residents with check-in (via mobile app or kiosk)
   • Encourage members to download the DiscoverASR app to explore and interact with the lyf community
   • Explore the various functions of the app with residents:
     • Mobile key, how to message lyf Guards, make ancillary purchases (if available)
   • Handle guest queries
   • Facilitate communication and requests
2. Ensure operational efficiency by:
   • Monitor record of room availability using the hotel's property management system (PMS)
   • Ensure that processes carried out adhere to corporate guidelines
   • Perform book-keeping activities whenever necessary
   • Assist the housekeeping department with regular rounds to ensure the cleanliness of the property – especially the social spaces
   • Handle walk-ins, emails, and phone inquiries
   • Execute light housekeeping/engineering duties and liaise with relevant outsourced contractors for cleaning and maintenance when required
3. Create an inclusive and collaborative community by:
   • Notice guest preferences and manage their profiles
   • Assist the Ambassador of Buzz (partnerships and events manager) in curating an event calendar for in-house guests and executing community initiatives
   • Proactively interact with guests to obtain constructive recommendations that will enhance their stay experience

Job Requirements

• A dynamic and self-motivated with strong presentation, verbal and written communication skills
• A passionate individual with a passion for entrepreneurial, tech, creative, and collaborative communities
• One with knowledge of current trends and happenings
• A people person and a do-er: be ready to get all hands-on!
• Someone with an attention to detail and possess the ability to anticipate and react to the needs of guests' demands
• Tech savvy, able to pick up and use new systems and technology solutions easily
• One with an exciting skill/talent (lyf skill) such as coffee making, bartending, singing, computer geek (plus point!!!)
• Willing to do 5-day work week shifts, including night shifts