Executive, Guest Experience (Singapore Oceanarium)

Resorts World Sentosa; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading hospitality and entertainment resort in Singapore seeks an Executive, Guest Experience to oversee daily operations and provide exceptional service. The ideal candidate has a background in hospitality/business and at least 2 years of supervisory experience. Responsibilities include team leadership, operational planning, and maintaining high standards of guest satisfaction. Flexibility for shifts and outdoor work is required.

Qualifications

• Minimum 2 years of operational and/or supervisory experience.

Responsibilities

• Act as Department Duty Manager and main point of contact.
• Ensure high standards of customer service.
• Monitor staffing levels and assess operational needs.

Skills

Leadership and people management

Excellent communication

Proficiency in Microsoft Office

Education

GCE O/A Levels or Diploma or Bachelor's Degree

Job description

Executive, Guest Experience (Singapore Oceanarium)

Perform the role of Department Duty Manager, acting as the main point of contact to support communication and decision‑making for the Guest Experience team during daily operations and ad‑hoc special events.

Provide leadership and direction through coaching, counselling, and conducting performance reviews to guide team development and maintain service standards.

Promote and maintain a safe, inclusive, and cohesive working environment for both guests and team members, ensuring a high standard of customer service is consistently delivered.

Monitor staffing levels, assess operational needs, and support area development planning to optimise productivity and service delivery.

Ensure Standard Operating Procedures (SOPs) and training documentation are current, relevant, and effectively implemented.

Deliver a consistently positive guest experience by creating a warm and memorable environment for all visitors.

Oversee operational readiness, ensuring all frontline activities are prepared for daily business and special events.

Demonstrate an energetic, cheerful, and guest‑focused attitude, upholding the highest standards of hospitality.

Perform other duties as assigned to ensure seamless daily operations.

Requirements

GCE O/A Levels, Diploma or Bachelor’s Degree in Business, Marketing, Hospitality, or any other relevant discipline.

Minimum 2 years of operational and/or supervisory experience.

Strong leadership and people management skills, with the ability to inspire, coach, and lead a high‑performing team towards achieving operational goals.

Excellent communication and interpersonal skills, with the ability to effectively engage with guests, colleagues, and key stakeholders across various levels.

Proficiency in Microsoft Office and other relevant software systems for reporting, analysis, and communication.

Willingness to work shifts, weekends, and public holidays, with the ability to operate in outdoor environments and perform duties that require prolonged standing and walking.