Executive (Front Office)

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A major educational institution in Singapore is seeking a Guest Services & Operations staff member to manage front desk operations, including guest registration and check-in/check-out. The ideal candidate will possess strong guest service skills, basic computer proficiency, and flexibility to work shifts, weekends, and public holidays. Responsibilities also include handling inquiries and feedback, collaborating with team members, and ensuring safety protocols are followed. Join us in providing exceptional service to our guests.

Qualifications

• Prior customer service/front office experience.
• Flexible to work shifts, weekends, and public holidays.
• Basic computer proficiency.

Responsibilities

• Manage daily front desk operations including guest registration.
• Handle guest inquiries, feedback, and complaints professionally.
• Coordinate with other departments for timely resolution of guest requests.

Skills

Guest service

Problem-solving skills

Interpersonal skills

Attention to detail

Team player

Education

Diploma in Hospitality, Tourism, or related field

Tools

StarRez

Job description

Guest Services & Operations

• Manage daily front desk operations, including guest registration, room allocation, and check-in/check-out procedures.
• Handle guest inquiries, feedback, and complaints professionally and promptly.
• Perform cashiering duties including billing, posting, refunds, and payment reconciliation.
• Operate mobile, kiosk, and digital guest communication systems independently.
• Provide concierge assistance such as transport, luggage handling, and local information.
• Ensure the lobby and front desk areas are always presentable and guest-ready.

Team Support & Development

• Work collaboratively with Senior Executives and other team members to ensure efficient shift operations.
• Participate actively in daily briefings, sharing feedback and observations.
• Support training of new hires by demonstrating service standards and proper front office procedures.

Administrative & Financial Duties

• Tabulate and submit end-of-shift reports accurately.
• Handle guest folios, posting accuracy, and cash balancing.
• Maintain records and ensure confidentiality of guest data.
• Assist in inventory control of front office supplies.

Collaboration & Communication

• Coordinate closely with Housekeeping, Engineering, and Security to ensure timely resolution of guest requests.
• Communicate effectively with team members to ensure smooth handovers between shifts.
• Escalate unresolved issues to Senior Executives or the Assistant Manager as appropriate.

Safety & Crisis Management

• Be familiar with emergency procedures and assist in carrying them out when necessary.
• Report any safety, maintenance, or security concerns immediately.
• Support guest and staff safety through awareness and adherence to hotel protocols.

Qualifications

Education and Experience

• Diploma in Hospitality, Tourism, or related field preferred.
• Prior customer service/front office experience will be relevant.
• Knowledge of front office systems such as StarRez preferred.
• Strong interpersonal and communication skills.
• Flexible to work shifts, weekends, and public holidays.

Skills and Abilities

• Excellent guest service and problem-solving skills.
• Basic computer proficiency and attention to detail.
• Team player with positive attitude and initiative.
• Ability to multitask and remain professional under pressure.
• Accuracy in cashiering and administrative duties.

Key Competencies

• Service-oriented mindset and commitment to guest satisfaction.
• Team cooperation and accountability.
• Adaptability in a dynamic pre-opening environment.
• Consistency and reliability in daily operations.

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure