Executive Director, Spa & Wellness Operations and Development

Marina Bay Sands PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading luxury hotel operator in Singapore is seeking a Wellness Brand Manager to support the development and execution of their wellness brand strategy. The ideal candidate will have at least 10 years of experience in wellness and spa operations, including 5 years in a senior management role. Responsibilities include creating innovative guest experiences and collaborating on wellness initiatives. This position requires travel to Macau as needed.

Qualifications

• Experience in project management is required.
• Knowledge of hotel operations across all disciplines that will interface with wellness is essential.

Responsibilities

• Support the development of the Wellness Master Brand.
• Collaborate on the development of documentation for brand execution.
• Drive execution of wellness initiatives and customer journeys.
• Identify innovative longevity technology solutions.

Skills

Strategic view of the global wellness environment

Expert knowledge in wellness operations

Change agility

Project management

Action-oriented execution ability

Education

Tertiary education

10 years' experience in wellness and spa operations

5 years in a senior management role

Job description

Job Summary

Supporting the development and execution of the Wellness Brand strategy. The primary responsibility of this role is to create an innovative program, guest experiences and touchpoints that will support the new wellness brand for Sands. Collaborating and Identifying innovative longevity and lifestyle solutions that ensure the brand is constantly evolving and offering our guests cutting edge solutions for their longevity and wellbeing.

Job Responsibilities

• Support the development of the Wellness Master Brand
• Collaborates on the development of all documentation to support the successful execution of the wellness brand
• Critical Paths
• Operational programming
• Product Standards
• HEOS
• Pre-Opening Budgets
• Approved partnership
• Guest Journey’s planning
• Wellness Brand Touchpoints
• Retail Strategy
• Manning Guidelines
• Team Member Criteria (wellness professional JD’)
• Identify innovative longevity technology solutions
• Creating signature touchpoints for the master wellness brand
• Defining how the wellness touchpoints will be integrated into the overall guest experience in Singapore and each property in Macau
• Comprehending the nuances of operations in Singapore and Macau and create the wellness customer journey for each operation in collaboration with the Executive Director of Spa in Macau and Spa Director in Singapore
• Supporting operations with annual wellness initiatives
• Responsible for collaborating with Hospitality Training & Quality Assurance to ensure the educational curriculum is created for each position including the Rooms/Butlers team

Job Requirements

Education & Certification

• Tertiary education
• 10 years’ experience in wellness and spa operations - 5 years in a senior management role
• Experience in project management

Experience

• A strategic view of the global wellness environment
• Expert knowledge in wellness operations
• Change Agility – ability to transform information into ideas that address the market needs
• Action oriented ability to drive execution in a complex environment from ultra luxury to mass market.
• Project Management- responsible for managing end to end product delivery of an ideation process to the implementation and delivery to a guest
• Experience in wellness brand development
• Knowledge of hotel operations across all disciplines that will interface with wellness

Other Prerequisites

• Willing to travel to Macau when required
• Willing to support the wellness /spa operations team in execution of wellness brand strategy