Executive Director, RM, PvB

Standard Chartered Singapore; Singapore; Hybrid; SGD 140,000 - 220,000; Full time

Benefits offered by this job

Flexible working options around home/2

Time-off incl. annual leave

Wellbeing support through Unmind

Continuous learning culture

Job summary

Standard Chartered Singapore is seeking an experienced Senior Relationship Manager to lead a Private Banking team. You will drive profitable growth, oversee risk and controls, and work with Market Head to build a world-class team of RMs and ensure collaboration with product, operations and support partners.

You will be accountable for the team's client book performance, deliver sales plans, achieve NNM, AUM and revenue targets, and act as escalation point for clients while upholding ethics and

Qualifications

• 15 years of Relationship Management experience in Private Banking.
• Excellent business communication skills.
• Licenses and Certifications – as required by role remit.
• Professional Memberships – as required by role remit.
• Strong ability to develop a network of target prospects.
• Proven risk management capabilities.
• Firm understanding of all business guidelines and compliance issues.
• Sound knowledge of financial markets and investment products.
• Outstanding communication and presentation skills.

Responsibilities

• Accountable for the performance of the team’s client book, including own book as appropriate.
• Develop and implement the business/sales plans for the team.
• Deliver NNM, AUM, and revenue growth targets and key operating metrics the team.
• Lead and tier up a team of Private Bankers and ensure collaboration with product, support functions and partners.
• Assign referrals to team members and work with RMs to close referrals.
• Act as an escalation point for clients to identify areas of concern.
• Deliver profitable growth for the team by controlling costs and mitigating operational losses.

Skills

Sales & Relationship Management

Market Knowledge

Product & Processes

Education

Academic or Professional Education/Qualifications – relevant degree

Tools

CRM systems

Job description

• Drive profitable growth through leadership of the team on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment

Job Summary

• Drive profitable growth through leadership of the team on sales management, and exercise supervisory responsibilities with a clear oversight on risk and control environment

Business

• Accountable for the performance of the team’s client book, including own book as appropriate.
• Develop and implement the business/sales plans for the team.
• Deliver NNM, AUM, and revenue growth targets and key operating metrics the team (such as tail accounts management, client acquisition, client satisfaction, portfolio mix, RM attrition).
• Work with Market Head to build, lead and tier up a team of world class Private Bankers and ensure that the team collaborates with support functions, business partners, and product specialists to deliver One Bank (be the funnel for RM activities).
• Assign referrals to team members and work with assigned RMs to successfully close referrals.
• Act as an escalation point for clients to identify areas of concern.
• Deliver profitable growth for the team by controlling costs and mitigating operational losses

Processes

• Support the continuous improvement of processes to increase operational efficiency and effectiveness.
• Support the effective management of operational risks across the Business and in compliance with applicable internal policies, and external laws and regulations at a global level.
• Support the delivery of Business strategy in a safe and well-controlled manner and on an end-to-end basis.
• Ensure sales management, suitability and onboarding processes are applied appropriately

People & Talent

• Apply a sufficiently robust level of oversight and support to limit errors or malfeasance by team members, to drive business ethically and in compliance, and to develop the skills of their team members.
• Build a top team capable of ensuring delivery of the business’ short and longer-term objectives.
• Develop and embed a high performance culture with specific focus on RM capability, effectiveness and productivity, through coaching and guidance to ensure the RM delivers against the financial, non-financial and risk/control objectives.
• Build an environment of collaboration within the team by ensuring that the issues are raised and blockages are resolved in a timely manner.
• Drive RM resourcing, performance management and recognition within the team.
• Identify and address the top concerns and opportunities for performance improvement in the team.
• Manage the team’s discretionary spend, expense management

Risk Management

• Act as the first line of defence for the team.
• Do what is right in order to avoid reputational risks and operational losses.
• Understand the risk and control environment within area of responsibility and drive rectification in the team as required.
• Ensure adequate and appropriate systems and controls are in compliance with Group and Business policies, procedures, standards and codes, including those governing all Risk types, Compliance, Technology and Operations, Finance and Reputation.
• Clear structures of accountability to ensure that team members are capable of performing successfully in their roles.
• Ensure effective implementation of Risk Management framework in the team (risk appetite is clear and integral to the strategy with appropriate controls, and having effective processes in place to identify, manage, monitor and report risk).
• Support the RM with the handling of customer issues, complaints, and product enquiries on timely basis in accordance with established procedures.
• Ensure that Risk Management matters that are brought to attention are subject to direct remedial action and/or ensure adequate reporting to the relevant Risk Committees and/or line management.

Governance

• Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the team and, if necessary, oversee changes in these areas.
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
• Fulfil supervisory responsibilities in line with supervisory principles.
• Ensure adherence with the highest standards of ethics and compliance with relevant policies, processes and regulations forms part of the culture.
• Appropriate representation at Local Client Committee and other relevant committees where applicable.
• Engage with all audit report findings for the team and ensure feedback is acted upon

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters.
• Lead the Private Banking to achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.

Key stakeholders

• Platform Managers
• Client Service Managers
• Product Heads and dedicated functional partners
• Relevant Front office colleagues

People and Talent

• Set direction and drive high performance by translating strategy into clear direction, aligning individual goals to team outcomes and providing regular, constructive feedback.
• Develop talent and capability through coaching and career conversations that build critical skills, stretch potential and prepare individuals for future opportunities.
• Lead by example by role-modelling the Bank’s valued behaviours, upholding strong risk and conduct standards, exercising sound judgment, and creating an inclusive team culture that supports wellbeing, values diverse perspectives, and drives accountability.

Skills And Experience

Must-have Skills

• Sales & Relationship Management
• Market Knowledge
• Product & Processes

Other Skills

• Manage Conduct
• Manage Risk
• Action Oriented
• Collaborates
• Customer Focus

Key Experiences

• 15 years of Relationship Management experience in Private Banking
• Excellent business communication skills
• Licenses and Certifications/accreditations – as required by role remit and responsibility
• Professional Memberships – as required by role remit and responsibility
• Bank training; i.e. mandatory & developmental – as below
• Demonstrable and relevant experience in the Private Banking industry commensurate with this remit and level of responsibility
• Strong ability to develop a network of target prospects
• Proven risk management capabilities
• Firm understanding of all business guidelines and compliance issues
• Sound knowledge of financial markets and investment products
• Outstanding communication and presentation skills

Certifications / Qualifications

• Academic or Professional Education/Qualifications – relevant degree
• CACS Paper 1 and 2

Languages

• Business Communications

About Standard Chartered

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

What We Offer

• Being part of an inclusive and values driven organisation, one that embraces and celebrate our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Recruitment Assessments

Some…