Executive, Customer Service Support (1-year contract)

Tripartite Alliance Limited; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A workforce development organization in Singapore is looking for an Executive in Customer Service Support on a 1-year contract. This role involves processing employment claims and providing support to workers. The ideal candidate should possess strong customer service skills, effective communication, and proficiency in basic IT programs. This position is full-time and directly under TAL's payroll.

Qualifications

• Able to handle customers responsively and professionally.
• Effectively communicate and write concisely.
• Team player and capable of independent work.
• Possess strong analytical and problem-solving skills.
• Proficient in basic IT programs.

Responsibilities

• Monitor payment for Settlement Agreements and ECT orders.
• Assess cases and collaborate with partners for assistance.
• Respond to case specific queries.
• Involve in ad-hoc projects relating to IT needs and customer service.

Skills

Customer service

Communication

Interpersonal skills

Analytical skills

Problem-solving

Proficient in MS Office

Job description

Executive, Customer Service Support (1-year contract)

The officer is part of the team responsible for processing employment claims at the Tripartite Alliance for Dispute Management (TADM). The job entails both customer service and back-end case processing work.

Job responsibilities

• The officer will monitor payment for Settlement Agreements (SAs) and Employment Claims Tribunals (ECT) orders. The officer will assess the cases and work closely with our partners to provide timely assistance and advice to the workers.
• The officer will respond to case specific queries and be involved in ad-hoc projects relating to IT needs, process reviews and customer service initiatives.

Job requirements

• Able to handle customers in a responsive and professional manner
• Able to communicate well and write concisely
• Team-player with good interpersonal skills and able to work independently
• Possess good analytical and problem-solving skills
• Proficient in basic IT programmes like MS Excel, Word, Powerpoint & Outlook
• Position is on a 1-year full‑time contract directly under the payroll of TAL.

About Tripartite Alliance Limited

Tripartite Alliance Limited (TAL) is a Company Limited by Guarantee (CLG) that is jointly set up by the tripartite partners: Ministry of Manpower (MOM), National Trades Union Congress (NTUC), and Singapore National Employers Federation (SNEF). At TAL, people are at the heart of our business. We believe in nurturing and developing individuals who are keen to make a positive difference and contribute towards the building of progressive workplaces and harmonious work relations in Singapore.