Executive, Customer Service

Olympus Singapore Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking a Repair Operations Support professional. You'll oversee repair order management, act as the main escalation point for customer service, and ensure documentation compliance. Strong communication and experience in repair processes are essential. This role offers opportunities for continuous improvement in a dynamic environment.

Qualifications

• Experience in repair order management and service report documentation.
• Strong communication skills for customer escalation handling.
• Familiarity with compliance and quality assurance processes.

Responsibilities

• Oversee repair order creation, tracking, and closure.
• Act as main escalation point for repair updates and delays.
• Support audits ensuring full documentation traceability.
• Highlight risks and propose improvements for processes.

Job description

Repair Operations Support

• Oversee and participate in repair order creation, tracking, and closure.
• Ensure accurate documentation of service reports, calibration certificates, and compliance records.

Customer Service & Escalations

• Act as the main escalation point for customers on repair updates, delays, and urgent cases.
• Provide clear and timely communication to internal and external stakeholders.

Compliance & Quality

• Support audits and ensure full documentation traceability.
• Drive a culture of compliance and accuracy within the team.

Continuous Improvement

• Highlight risks, process gaps, and propose practical improvements.
• Contribute ideas to strengthen efficiency and customer satisfaction in a lean setup.