Executive, Customer Operations (Clarke Quay)

Seacare Manpower Services; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading manpower service provider in Singapore is looking for a candidate to handle client enquiries and perform various administrative duties. The ideal candidate will have strong interpersonal skills and proficiency in Microsoft Office, with prior experience in administration preferred. Working hours are Monday to Friday with a 1-year contract available.

Qualifications

• Prior experience in administration or data entry is preferred.
• Able to work independently with minimal supervision.

Responsibilities

• Handle general enquiries (calls and emails) from clients, including escalation cases.
• Review and assist in routing cases to relevant teams for follow-up.
• Collate statistics and reports for case tracking.
• Manage returned mail and correspondence.
• Update records and respond to related enquiries.
• Perform ad-hoc administrative duties including data entry.

Skills

Positive work attitude

Strong interpersonal skills

Good communication skills

Computer literacy

Proficiency in Microsoft Office

Job description

Contract duration

1 year contract (Immediate)

Working hours

Monday to Thursday: 8.30 am to 6 pm

Friday: 8:30 am to 5:30 pm

Job Scope

• Handle general enquiries (calls and emails) from clients, including escalation cases.
• Review and assist in routing cases to relevant teams for follow-up.
• Collate statistics and reports for case tracking.
• Manage returned mail and correspondence.
• Update records and respond to related enquiries.
• Perform ad-hoc administrative duties including data entry, generating standard letters, and issuing outcomes to clients.

Requirements

• Positive work attitude and strong interpersonal skills.
• Good communication skills, both written and spoken.
• Computer literate and proficient in Microsoft Office applications.
• Able to work independently with minimal supervision.
• Prior experience in administration or data entry is preferred.

We regret to inform that only shortlisted candidates will be notified.

By submitting your resume and/or personal data, you hereby consent to Seacare Manpower Services Pte Ltd collecting, using, and disclosing such information to our clients and business partners strictly for the purposes of assessing your suitability for employment opportunities and for the provision of related recruitment and placement services.