Executive, Clinical Administration

Shan You; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare organization in Singapore is seeking an Administrative Support Specialist to assist with clinical and counselling services. The role includes managing client enquiries, scheduling sessions, and maintaining accurate case data. Candidates should have a Bachelor’s degree and 3-5 years of relevant experience. Proficiency in Microsoft Office, especially Excel, is essential.

Qualifications

• 3–5 years of relevant work experience in social service agencies or IPC charities.
• Strong planning and decision-making skills.
• Ability to work independently and in a team.

Responsibilities

• Manage public and client enquiries at the front desk, email, and phone.
• Update and maintain counselling case data accurately.
• Coordinate scheduling of counselling sessions.

Skills

Organisational abilities

Problem-solving skills

Interpersonal skills

Education

Bachelor’s degree in a relevant field

Tools

Microsoft Excel

Job description

Purpose of Job

To provide administrative support for the effective delivery of clinical and counselling services and programmes.

Key Responsibility Areas

• Manage and respond to public and client enquiries related to clinical and counselling services and programmes, at the front desk, via email, and over the phone.
• Attend to clients at the Centre and assist them with the completion of required forms.
• Coordinate and update the scheduling of counselling sessions, including the booking of counselling rooms for staff and clients.
• Update and maintain counselling case data accurately and securely.
• Prepare and submit programme KPIs accurately and on time to external agencies.
• Manage the safe-keeping, storage, and retrieval of counselling case files.
• Assist in the procurement, requisition, and purchase of items required for clinical and counselling services and programmes.
• Handle IT-related matters pertaining to clinical and counselling operations.
• Manage financial and payment processes related to counselling, training, and programme services.
• Issue official receipts and ensure proper documentation of payments received.
• Work with the Finance Department to ensure proper handover and reconciliation of all payments.
• Undertake any other duties as assigned by the Clinical Lead.

Requirements

• Bachelor’s degree in a relevant field.
• 3–5 years of relevant work experience in within social service agencies or IPC charities.
• Excellent organisational and planning abilities.
• Strong problem‑solving, critical thinking, and decision‑making skills.
• Passionate about stakeholder engagement with strong interpersonal skills.
• Able to work both independently and collaboratively in a team environment.
• Proficient in Microsoft Office applications, especially Excel (VLOOKUP and Pivot Tables).

Please note that only shortlisted candidates will be notified.