Culinary Operations
- Lead and oversee all kitchen operations across the Club’s F&B offerings and events, responsible and accountable for the smooth operations and the highest standard of food quality.
- Plan, develop, and execute menus that balance creativity, quality, and member preferences.
- Ensure consistency in outlet and event food quality, presentation, and portion control.
- Develop and implement kitchen SOPs to maintain high operational standards.
- Ensure full compliance with hygiene, safety, and sanitation requirements in line with NEA and SFA regulations.
- Champion sustainability and waste-reduction initiatives within the kitchen.
- Work closely with the F&B Director to design and deliver special promotions, themed menus, and Club events and Menu Engineering to keep abreast with the market.
Customer Experience
- Create exceptional dining experiences for members, guests, and private functions.
- Ensure excellence in taste and presentation of all dishes.
- Review and respond promptly to food-related feedback and complaints, maintaining high levels of member satisfaction.
- Work closely with Director of F&B to elevate the overall dining experience from time to time and pushing the creativity to another level.
Financial & Business Performance
- Responsible and accountable for the yearly and monthly sales/ performance achievements set by the Management.
- Manage food purchasing, inventory, and supplier relationships to achieve quality and cost targets.
- Monitor and control kitchen budgets, cost of goods, and labour efficiency.
- Analyze financial performance and identify opportunities for cost-effectiveness and profitability.
- Develop and execute business plans to optimize sales and market potential.
- Monitor daily sales and take prompt corrective actions to achieve budgeted sales and performance targets when necessary.
- Proactively manage food cost, operating expenses, and payroll according to the seasonality and business level.
Marketing
- Collaborate closely with the Director of F&B and Event Manager to conceptualize and execute creative events that highlight the Club’s culinary offerings.
- Provide strategic input to align menu design, presentation, and food concepts with marketing campaigns and seasonal promotions.
- Support the marketing team with content ideas, food styling, and chef features for social media, newsletters, and member communications.
- Participate in promotional activities and media events to represent the Club’s culinary identity and reinforce the brand’s premium positioning.
- Work proactively to identify market trends, guest preferences, and competitor activities, using these insights to enhance menu innovation and event engagement.
Team Leadership & Development
- Build and develop a talented and diverse kitchen team.
- Set clear KPIs, delegate responsibilities effectively, and foster a culture of accountability and continuous improvement.
- Conduct regular performance reviews to identify strengths, address development needs, and support career growth.
- Motivate and inspire the team through strong leadership, regular communication, and recognition of achievements.
- Build and maintain a positive and collaborative working environment with high team morale.
- Attend weekly and monthly F&B and Events meetings, and prepare the agenda for the monthly food improvement plan.