Executive, Case Management (Full-Time / East & West) #CC

ANTARES MANAGEMENT SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare service provider in Singapore is seeking an Administrative Coordinator to oversee admissions and financial assistance for residents, engage with families, and maintain accurate records. The role requires strong communication skills, familiarity with healthcare settings, and a diploma with relevant experience. The ideal candidate will support multidisciplinary teams and ensure seamless care for residents.

Qualifications

• At least 1 year of experience in healthcare, eldercare, or community service settings in Singapore.
• Familiarity with geriatric care or nursing home operations preferred.
• Experience handling financial assistance schemes or case coordination preferred.
• Experience handling financial assistance schemes or case coordination preferred.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Coordinate admissions and manage financial assistance schemes.
• Provide admin support to medical social workers and coordinate resources.
• Assist residents with financial assistance applications and payment collections.
• Engage with residents and families to support their needs.
• Maintain accurate resident records and manage financial information.

Skills

Strong communication and interpersonal skills

Organizational and time management skills

Proficiency in G Suite applications

Empathy and a resident-centered mindset

Ability to work independently and collaboratively

Education

Minimum diploma

Job description

• You will coordinate admissions, manage financial assistance schemes, and support families to ensure smooth and seamless care for our residents.
• Provide administrative support to the Medical Social Worker and work closely with nurses, social workers, and allied health professionals, to plan, coordinate resources and services for the care of the residents.

Admissions & Referral Management

• Manage nursing home referrals and admissions, ensuring smooth resident transitions
• Extract, organize, and update referral information in digital systems
• Prepare and organize admission documents

Financial & Scheme Coordination

• Assist residents and families with financial assistance applications
• Ensure timely Household Means Testing updates and generate monthly reports
• Collect payments, activate GIRO, and coordinate with Finance

Resident & Family Engagement

• Support resident's journey from admission till end of life and act as point of contact for them and their caregivers
• Address resident and family enquiries related to admissions, financial schemes, and general care, including explaining contents of official letters, where required.
• Support resident-centered events such as Family Day and bedside memorials

Administration & Coordination

• Maintain accurate resident records and profiles in digital systems
• Track outstanding payments, manage resident financial information, and liaise with banks or HDB when needed
• Act as Single Point of Contact for AIC matters and ad-hoc requests
• Support multidisciplinary meetings and huddles as requiredAssist with Medifund administrative requirements

Requirements

• Minimum diploma, with relevant experience in healthcare, social services, or administration
• At least 1 year of experience in healthcare, eldercare, or community service settings in Singapore
• Familiarity with geriatric care, nursing home operations, or community services (preferred)
• Preferably, experience handling financial assistance schemes or case coordination (preferred)
• Proficient in G Suite applications (Docs, Sheets, Slides, Gmail)
• Strong communication and interpersonal skills
• Organizational and time management skills
• Empathy and a resident-centered mindset
• Ability to work independently and collaboratively in a team

Interested applicants can submit your updated CV to [e-mail]

EA Licence No.: 25C3031 | Reg No.: R1763676