Executive Assistant, Patient Billing Services

Woodlands Health; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare institution in Singapore seeks a dedicated Financial Counsellor to provide prompt services to patients. The role involves financial counselling, payment collection, and advising on financial schemes. Candidates should possess a diploma and preferably some experience in financial counselling within healthcare. Strong communication skills and the ability to work independently are essential. This role may require working Saturdays.

Qualifications

• Diploma with at least 1 year of experience; candidates without experience are welcome to apply.
• Experience in financial counselling, billing, and collection in healthcare is a plus.
• Self-motivated with a strong interest in learning and sharing.

Responsibilities

• Serve as the point of contact for inpatients regarding financial matters.
• Counsel and advise inflight patients on managing their bills.
• Collect out-of-pocket cash payments from private inpatients.

Skills

Financial counselling

Billing and collection

Strong communication skills

Proficient in Microsoft Office

Education

Diploma

Job description

We are seeking a dedicated Financial Counsellor to provide prompt and quality services to patients. In this role, you will be responsible for financial counselling, deposit/payment collection from patients and/or companies as well as providing various financial advice.

Major Duties & Responsibilities

• Serve as the point of contact for inpatients regarding financial matters
• Ensure financial counselling for assigned inpatients is performed in accordance with the Healthcare Services Act (HCSA)
• To counsel and provide appropriate advice to in-flight patients on managing their bills, including the use of Integrated Shield Plans/MediShield Life, MediSave and other financial schemes that patients.
• To collect out-of-pocket cash payments from private inpatients
• To liaise with various parties such as employers/Integrated Shield Plan providers for payment, Letter of Guarantees and Medical Social Services for financial assistance.
• To ensure all actions taken are recorded in the Financial Counselling system accurately
• To make outbound calls to patients and/or companies for payment
• To propose cases for legal proceedings to Management
• To collaborate with 1 Finance Shared Services under MOHH for all debts management matters
• To propose and review bad debts for write off
• May be assigned to patient billing services counter at Patient Services Centre on a rotational basis
• Any other duties as assigned by Reporting Officer

Job Requirements

• Diploma with at least 1 year of experience; candidates without experience are welcome to apply.
• Experience in financial counselling, billing, and collection in healthcare is a plus.
• Ability to prioritize tasks to meet targets and deadlines.
• Self-motivated with a strong interest in learning and sharing.
• Proficient in Microsoft Office applications.
• Ability to work independently and proactively.
• Strong communication skills with a service-oriented and customer-focused mindset.
• Ability to work effectively with stakeholders.
• Willingness to work Saturdays (half day) based on the roster.