Executive (Account Management), FMCG - Entry level

RecruitFirst Pte. Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A corporate client services firm in Singapore is seeking an Executive (Account Management) to manage and grow a portfolio of B2B corporate customers. The ideal candidate will have a diploma or degree in business and 1–3 years of experience in account management or B2B sales. Responsibilities include driving revenue, strengthening client relationships, and collaborating with internal teams to ensure an excellent customer experience. The position offers a monthly salary of up to $4,500 based on experience.

Benefits

Completion bonus

Office hours Mon - Fri

Beside MRT (West)

Qualifications

• 1–3 years of experience in account management, B2B sales, customer success, or category/operations.
• Experience in FMCG or e-commerce is preferred.
• Basic SQL knowledge will be an added advantage.

Responsibilities

• Manage a portfolio of B2B corporate accounts.
• Serve as the primary point of contact for clients.
• Prepare quotations and manage pricing agreements.
• Coordinate with internal teams for order processing and delivery.
• Monitor account performance through dashboards and reports.
• Support corporate sales campaigns and seasonal programs.
• Contribute to SOP documentation and ensure compliance.

Skills

Business acumen

Data-driven decision making

Communication skills

Stakeholder management

Organizational skills

Collaboration

Education

Diploma or Degree in Business, Marketing, Supply Chain or related discipline

Tools

Excel

Google Sheets

Salesforce

HubSpot

Job description

About the Role

We are seeking a driven and customer-focused Executive (Account Management) to join our client's B2B team. In this role, you will manage and grow a portfolio of corporate customers purchasing groceries and services. You will play a key role in driving revenue and profitability, strengthening client relationships, and coordinating across internal teams to ensure a seamless customer experience from onboarding to fulfilment and after-sales support.

Key Responsibilities

1. Portfolio Ownership & Growth

• Manage a portfolio of B2B corporate accounts and achieve sales, margin, and retention targets.
• Develop account plans with clear quarterly goals and growth strategies.

2. Client Success & Relationship Management

• Serve as the primary point of contact for corporate clients and stakeholders.
• Conduct business reviews, handle escalations, and ensure timely issue resolution.

3. Commercial Execution

• Prepare quotations, proposals, and manage pricing or rebate agreements within set guidelines.
• Oversee product lists, order templates, and multi-drop delivery setups.

4. Operational Coordination

• Liaise with internal teams (Fulfilment, Supply Chain, Finance) to ensure smooth order processing, invoicing, and delivery.
• Support customer onboarding and ensure accurate billing and AR follow-up.

5. Data Analysis & Reporting

• Monitor account performance through dashboards and reports.
• Identify sales opportunities, operational gaps, and propose improvement actions.

6. Campaign & Seasonal Management

• Support corporate sales campaigns and seasonal programs such as CNY, Mid‑Autumn, and Christmas.
• Coordinate pricing, product availability, and communication plans for peak periods.

7. Process Improvement & Compliance

• Contribute to SOP documentation, feedback loops, and platform enhancements.
• Ensure adherence to governance, procurement, PDPA, and audit standards.

Job Requirements

Qualifications & Experience

• Diploma or Degree in Business, Marketing, Supply Chain or related discipline.
• 1–3 years of experience in account management, B2B sales, customer success, or category/operations (experience in FMCG or e‑commerce is preferred).
• Proficient in Excel/Google Sheets (pivot tables, lookups) and CRM tools (e.g., Salesforce, HubSpot).

Skills & Attributes

• Strong commercial acumen and data‑driven decision‑making ability.
• Excellent communication, relationship management, and stakeholder coordination skills.
• Organized, resourceful, and capable of managing multiple accounts in a fast‑paced environment.
• Collaborative team player with a continuous improvement mindset.

Additional Advantage

• Working knowledge of B2B procurement processes, invoicing, and fulfilment logistics.
• Basic SQL knowledge will be an added advantage.

Details

• 1 year contract with completion bonus
• Up to $4,500/month *depending on experience
• Mon - Fri, Office hours
• Beside MRT (West)

Interested Applicants, please send in your resume by applying below.

We regret to inform that only shortlisted applicants will be notified.

Mandy Tay R1654634
RecruitFirst Pte Ltd EA License No.: 13C6342