Events & Reservation Manager (Marguerite & Hortus)

J C TAPAS BAR PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premium dining establishment in Singapore is seeking an individual to manage events and reservations. Responsibilities include converting inquiries into events and ensuring guests receive outstanding service. The ideal candidate possesses strong communication and negotiation skills and can handle pressure effectively. Benefits include a competitive salary, professional growth opportunities, and employee discounts on food and beverages.

Benefits

Competitive salary and benefits

Opportunities for professional growth

Employee discounts on food and beverages

Comprehensive Medical & Dental Insurance Coverage

5 days work week (Work-Life Balance)

Qualifications

• Customer service and interpersonal skills required.
• Ability to remain calm during high pressure.
• Need negotiation skills for effective arrangements.

Responsibilities

• Convert inquiries into successful/confirmed events.
• Handle incoming enquiries and update management systems.
• Manage day-to-day administrative operations of reception.

Skills

Communication

Calm under Pressure

Negotiation Skills

Problem-Solving Skills

Communication

Ability to remain calm under pressure

Job description

Marguerite is awarded by Michelin with one star. Taking root amidst the lush garden surrounds of the Flower Dome, Marguerite by Chef/Owner Michael Wilson embraces the best of the seasons with tasting menus that celebrate craft, provenance and produce through contemporary cuisine. Fine wines, innovative temperance beverages and a personalised level of service that exudes warmth, ease and charm complement a fine dining experience of true exception.

Housed within the Flower Dome at Gardens by the Bay. Hortus tempts with a host of sharing plates that celebrate the bright, fresh flavours of the Mediterranean. Vibrant salads, dips and home baked breads are perfect for grazing alongside heartier mains, tagines and rustic dishes straight off our wood fire grill. Housemade cakes, tarts and pastries entice through the day.

Events

• Convert inquiries into successful/confirmed events
• Execution of operational activities for various individual events
• Able to articulate the venue professionally towards all potential guest
• Handle incoming enquiries and update events management system
• Perform site-inspections for potential clients
• Attend or conduct event briefings on weekly basis
• On-site event management
• Pro-actively reach out for revenue opportunities within events sales for both private as well as corporate accounts
• Attention to detail and propose different insights for returning customers
• Handle events client database
• Handle off-site catering
• Any ad-hoc duties as per assigned by supervisors

Reservations

• Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner.
• Ensuring that all guests are well taken care of and that they all have an outstanding and memorable experience from before the set foot at the restaurant until they leave the restaurant.
• Manage the day-to-day administrative operations of the reception. Update the managers of reservation forecast and for VIP bookings.
• Serve as a brand ambassador by welcoming visitors and partners and answering any questions people might have about the restaurant.
• Keen understanding of offerings within concepts of both restaurants.
• Handle enquiry via phone calls, emails and social media messages from the customers, in a prompt and respectful manner.
• Updating menus on website and partner websites.
• Perform other tasks or projects as assigned.

Job Requirements

• Communication: Talk to guests, listening to their needs and presenting ideas and solutions to their requirements. Always thinking about how to create little moments for the guests. Customer service and interpersonal skills are required.
• Calm under Pressure: Ability to remain calm during crisis and the pressure of high call/email volume.
• Negotiation Skills: Need negotiation skills to work out the best way to plan the sitting arrangements for lunch/dinner service.
• Problem-Solving Skills: Being able to quickly resolve issues.

Benefits

• Competitive salary and benefits
• Opportunities for professional growth and development
• Employee discounts on food and beverages
• A supportive and creative work environment
• Staff meals provided for brunch and dinner
• Comprehensive Medical & Dental Insurance Coverage
• 5 days work week (Work-Life Balance) + Good Career Progression