Job Description
Event Management & Stakeholder Communication
- Track all event requests from initiation through completion, maintaining detailed records and status updates
- Liaise with stakeholders throughout the event lifecycle, providing timely updates on critical milestones
- Provide regular client updates on event progress, changes, and deliverables
- Coordinate with all parties (internal and external) to ensure successful event delivery
- Manage event timelines with clear accountability and milestone tracking
Event Execution & Operations
- Support on-site events, conferences, promotions, functions, and briefings ensuring exceptional visitor experience
- Deliver end-to-end event support from pre-event planning through post-event analysis
- Supervise event setup and breakdown operations with attention to quality standards
- Monitor event progress and implement swift resolution for emerging challenges
- Ensure event locations are properly prepared and restored to pre-event condition
Procurement & Vendor Management
- Execute procurement activities for events
- Maintain high-performing vendor partnerships ensuring adherence to service level agreements
- Coordinate logistics for equipment, supplies, and resources to maximize efficiency and cost-effectiveness
Audio Visual Coordination
- Ensure all AV equipment is operational and ready for use prior to event commencement
- Collaborate with AV support teams to validate functionality of all technical equipment
- Conduct pre-event AV testing to prevent technical disruptions during events
- Coordinate A/V resources and establish backup solutions and contingency protocols
Stakeholder & Resource Coordination
- Ensure essential standby support personnel are on-site during events
- Facilitate collaboration with facilities management, security, catering, and service provider teams
- Serve as central communication hub for all parties involved in event delivery
- Optimize staffing deployment including after-hours and weekend event support
Account Management Support
- Support the Account Lead on client account management including reports and presentations for events
- Contribute to client-facing materials and documentation development
- Participate in account strategy discussions and relationship optimization activities
- Provide event-related insights to drive account growth and retention
Process Development & Reporting
- Create and implement processes for event management and operational activities
- Develop standard operating procedures for event management delivery
- Utilize dashboards and reporting tools to provide data-driven insights on performance metrics
- Generate regular performance reports tracking KPIs and service delivery excellence
- Analyze data to identify improvement opportunities and strategic recommendations
Compliance & Risk Management
- Ensure compliance with client security protocols and banking environment requirements
- Coordinate with Emergency Response Teams and safety personnel for risk management
- Conduct risk assessments for event activities and implement mitigation strategies
- Ensure events meet all regulatory and compliance requirements
Additional Responsibilities
- Undertake ad hoc duties as assigned by management
- Support special projects and initiatives enhancing service delivery
- Provide backup support for team members ensuring operational continuity
Required Skills & Qualifications
Technical Skills
- Proven experience in event planning, coordination, and execution
- Strong project management skills managing multiple events simultaneously
- Understanding of AV systems and technical requirements for corporate events
- Experience in vendor management
- Basic proficiency with dashboard reporting systems and data analytics tools
Professional Skills
- Excellent communication and interpersonal skills
- Strong organizational and time management abilities
- Professional demeanor appropriate for corporate banking environment
- Problem-solving skills with ability to implement effective solutions
- Attention to detail ensuring events meet client standards
Leadership & Coordination
- Ability to coordinate diverse stakeholder groups and service providers
- Experience in vendor management and contract oversight
- Capability to work under pressure and adapt to changing requirements
- Strong negotiation and relationship management skills
- Account management support experience preferred
Working Conditions
- Standard business hours with flexibility based on event requirements
- Weekend and holiday availability for special events as needed
- Professional standards required for banking environment with security and confidentiality requirements
- Flexibility for events outside normal business hours