EUC support Technician

QUESS SELECTION & SERVICES PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A technology service company in Singapore is seeking a proactive EUC Service Desk Engineer to serve as the first point of contact for technical support. The ideal candidate will be responsible for resolving end-user issues, managing service requests, and ensuring smooth operation of IT systems. Key responsibilities include troubleshooting hardware and software problems, configuring end-user devices, and collaborating with IT teams. Strong technical and communication skills are required for effective support.

Qualifications

• Strong technical skills in hardware and software troubleshooting.
• Excellent communication abilities for technical support.
• Proactive approach to resolving issues and managing requests.

Responsibilities

• Provide first-level technical support via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage user accounts, access permissions, and password resets.
• Handle service requests and incidents following ITIL best practices.
• Maintain accurate records in the IT service management system.
• Configure and deploy end-user devices including desktops and laptops.
• Support Microsoft 365, Windows OS, and enterprise applications.
• Collaborate with IT teams to resolve complex issues.
• Ensure compliance with IT security policies.
• Participate in IT projects and service improvements.
• Provide training and guidance on IT systems and tools.

Skills

Technical support skills

Communication skills

Problem-solving skills

Knowledge of Microsoft 365

Familiarity with ITIL practices

Job description

Job Summary:

The EUC Service Desk Engineer serves as the first point of contact for technical support within the organization. This role is responsible for resolving end-user issues, managing service requests, and ensuring the smooth operation of IT systems. The ideal candidate will have strong technical skills, excellent communication abilities, and a proactive approach to problem-solving.

Key Responsibilities:

• Provide first-level technical support via phone, email, or ticketing system.
• Troubleshoot and resolve hardware, software, and network issues for end-users.
• Manage user accounts, access permissions, and password resets.
• Handle service requests and incidents in accordance with ITIL best practices.
• Maintain accurate records in the IT service management system.
• Configure and deploy end-user devices including desktops, laptops, and mobile devices.
• Support Microsoft 365, Windows OS, and other enterprise applications.
• Collaborate with other IT teams to elevate and resolve complex issues.
• Ensure compliance with IT security policies and procedures.
• Participate in IT projects and service improvement initiatives.
• Provide basic training and guidance to users on IT systems and tools.