EUC and M365 Lead

Argyll Scott Singapore; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading recruitment agency is seeking an experienced EUC and M365 Lead to oversee end-user computing services and drive Microsoft 365 excellence. Responsibilities include leading device management, providing VIP support, and optimizing security features. The ideal candidate has strong leadership and vendor management skills. This role offers opportunities for mentoring and continuous improvement in service delivery.

Qualifications

• Proven experience in leading EUC functions and managing Microsoft 365 platforms.
• Strong troubleshooting and support skills for VIP users.
• Experience in vendor management and service level agreements.

Responsibilities

• Lead the End User Computing function and device/application services.
• Optimize Microsoft 365 usage including security features.
• Manage Device-as-a-Service operations and vendor coordination.
• Provide personalized VIP support and issue resolution.
• Drive improvements in service delivery and user experience.
• Mentor EUC specialists and support engineers.
• Ensure SLA compliance with external vendors.

Skills

Leadership

Technical expertise

Vendor management

Device lifecycle management

Microsoft 365 management

Job description

Job Summary:

We are seeking a dynamic and experienced EUC and M365 Lead to oversee end-user computing services and drive excellence in Microsoft 365 adoption and support. This role requires strong leadership, technical expertise, and vendor management capabilities to ensure seamless device lifecycle management and high-touch support for VIP users.

Key Responsibilities:

• Lead the End User Computing (EUC) function, ensuring reliable and secure device and application services across the organization.
• Oversee and optimize Microsoft 365 platform usage, including Exchange Online, Teams, SharePoint, OneDrive, and security/compliance features.
• Manage Device-as-a-Service (DaaS) operations, including procurement, deployment, lifecycle, and vendor coordination.
• Provide VIP support to senior executives, ensuring prompt and personalized resolution of issues.
• Drive continuous improvement in service delivery, user experience, and support processes.
• Lead and mentor a team of EUC specialists and support engineers.
• Manage relationships with external vendors and service providers to ensure SLA compliance and service quality.
• Collaborate with cybersecurity, infrastructure, and application teams to ensure alignment and security of EUC services.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.