eTrading Application Support

ICBC STANDARD BANK PLC Singapore Branch; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A global banking institution seeks an experienced eMarkets Support professional in Singapore to manage the day-to-day support of its FX and Precious Metals eTrading platform. Ideal candidates will have 5+ years in financial services, strong technical skills, and the ability to communicate effectively with users. This role offers an opportunity to work in a dynamic environment while ensuring operational resilience and support for trading applications.

Qualifications

• 5 years of experience in the banking and/or financial services sector.
• Ability to synthesize data to identify the root cause of incidents.
• A good command of written and spoken English; knowledge of Mandarin is a plus.

Responsibilities

• Manage and maintain configuration across platforms.
• Provide expert-level application support for the eMarkets platform.
• Act as a liaison between IT and front office teams.

Skills

Technical expertise in eMarket systems

Problem-solving skills

Communication skills

Collaboration and teamwork

Experience with SQL

Education

University degree in Computer Science or relevant IT curriculum

Tools

SQL

UNIX/Linux

Python

Shell scripting

Job description

Please note that knowledge of SmartTrade is essential for this role.

Division Summary

Global Markets Technology provides technology strategy, architecture, programme management, development and support for the Global Markets and Operations business areas. It is aligned across the following areas :

• eCommerce
• FX & Rates
• Commodities
• Operations

The technology team has a global operating model providing services from London, Singapore and with relevant SBG help teams.

Job Purpose

Manage the day-to-day support for Global Markets applications. The successful candidate(s) will support the end-to-end production environment, and will work closely with other staff, global stakeholders and local teams to ensure cross-project dependencies, cross-system interfaces, collaboration and knowledge management are managed effectively and proactively.

We are seeking a talented and experienced eMarkets Support person to join our team. In this role, you will be responsible for providing functional expertise for our primary FX and Precious Metals eTrading platform smartTrade and additional client-facing and internal user‑trading applications.

The ideal candidate should have a strong background and experience in eMarket systems at both a technical level and a business level for FX and Precious Metals, possess excellent problem‑solving skills, be able to communicate clearly to Front Office users and work in a fast‑paced environment. This opportunity will provide a detailed overview of technology in our Global Markets division and an opportunity to quickly learn about the Global Markets sector and its diverse range of banking and trading products.

The role would suit someone who is :

• A self‑motivated proactive individual who is able to work in a dynamic and changing environment.
• Confident in dealing with people across different functions
• A good communicator with both verbal and written skills
• Able to navigate through complex and ambiguous information
• Proactive in resolving and following up issues
• Motivated to work within a technology team and use technology to add value to the bank

Key Responsibilities

• Platform & venue configuration: manage and maintain configuration across all supported venues and systems, ensuring optimal performance and compliance with business requirements
• Application support: provide expert‑level support for the eMarkets platform, responding quickly to issues and service requests in line with ICBCS governance standards
• Participating in IT and business projects involving application support and implementation
• Business engagement: act as a liaison between IT and front office teams, translating business needs into configuration actions
• Operational resilience: ensure system robustness and contribute to business continuity planning
• Knowledge management:
• Create, maintain and update working instructions and documentation
• Ensure knowledge capture and transfer is a mandatory and ongoing function of the role
• Contribute to a centralised knowledge base to support team learning and operational efficiency
• Testing & change management: participate in functional and user acceptance testing (FAT/UAT) for projects impacting eCommerce IT; maintain strong relationships with development teams to ensure early engagement, input, challenge and delivery of all change initiatives
• Callout & support expectations: participate in an on‑call rotation to support critical issues outside of business hours
• Conduct: ensure compliance with IT policies, data security and internal standards

Required Skills, Knowledge, Experience and Values :

Experience & Educational Requirements

• University degree in Computer Science or relevant IT curriculum
• Prior industry experience within the banking and/or financial services sector – 5 years
• Experience working with international cross‑functional teams fostering collaboration and teamwork
• Prior experience with the management of key incidents/errors and the ability to synthesize data, conceptualize and get to the root cause of processes that created the risk
• Experience working in a multi‑vendor and outsourced IT environment
• Excellent command of both written and spoken English. Knowledge of Mandarin is an added benefit as the candidate will need to collaborate with users and the ICBC head office

Knowledge, technical skills and expertise

• Strong understanding of technology and life‑cycle development processes (SDLC, technology operations, business continuity, etc.)
• Good business knowledge around Front Office and Operations
• Proficiency in SQL, UNIX/Linux, and scripting languages (e.g., Python, Shell)
• Knowledge of standard business processes including work prioritization and best practices
• Strong problem‑solving and communication skills, with the ability to work effectively in a fast‑paced trading environment

Personal attributes

• Resilience
• Pays attention to detail
• High level of integrity
• Ability to function effectively in a matrix structure
• Demonstrate the ability to plan, prioritise, coordinate and manage multiple initiatives
• Should be a team player – approachable, able to share and consult others
• Ability to work well in teams to accomplish a common goal
• Ability to also work well on their own
• Ability to work under pressure
• Ability to question conventional approaches, explore alternatives and respond to challenges with innovative solutions or services
• Ability to communicate at various levels within the organisation