ERP Implementation Specialist

A2000 Solutions Pte Ltd; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A technology solutions provider in Singapore is seeking a Technical Support Specialist to operate in their Technical Department. This role involves customer support, training, troubleshooting, and maintaining client relationships, especially for ERP software systems. An excellent opportunity for individuals with strong analytical skills and effective communication abilities. Competitive salary and training opportunities are offered.

Qualifications

• Excellent analytical and time-management skills.
• Excellent verbal and written communication skills.
• Knowledge of basic ERP software and finance applications is a must.
• Exposure to Sales and Marketing will be an added advantage.

Responsibilities

• Conduct technical requirement study and prepare effective product demonstrations.
• Project scheduling for system implementation and conduct software training.
• Support existing customers and provide ad hoc technical support.

Skills

Analytical skills

Time-management skills

Verbal communication

Written communication

Knowledge of ERP software

Job description

You will be operating as part of Technical Department doing support, training, troubleshooting, and implementation, pre-sales and ongoing upkeep of annual maintenance contract with our customers.

- Conduct technical requirement study and prepare for effective product demonstration to potential client.

- Project scheduling for system implementation and conduct software training for potential client.

- Support existing customers, retraining and other enquiry.

- Diagnose clients’ issues and provide ad hoc technical/helpdesk support that may be required.

- Assist the development team in new patches testing and scope documentation writing.

- Attend and participate exhibition and events for networking and lead generation activities.

- Providing support to sales department

- Any related job that may be required

In short, your role is to provide customer satisfaction and thus improve and enhance the image of our software in the market.

Job Requirements and Qualifications:

• Excellent analytical and time-management skills.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Knowledge of basic ERP software and finance applications is a must.
• Exposure to Sales and Marketing will be an added advantage.