(Entry Level) Customer Service / Order Management Associate (Paya Lebar | 1 year)

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a dedicated Customer Service Associate for a 1-year contract position. This role involves processing orders, managing inventory, and ensuring excellent customer support. Candidates should possess a Diploma in Business Studies, at least 2 years of experience, and be proficient in Oracle or SAP systems. Japanese language skills are a plus. The position requires flexibility for a rotating standby schedule.

Qualifications

• At least 2 years of relevant experience in customer service.
• Knowledge of Japanese will be an advantage.

Responsibilities

• Process quotations, purchase orders, and sales orders efficiently.
• Manage and resolve inquiries from customers effectively.
• Ensure on-time deliveries to meet customer requirements.

Skills

Customer service orientation

Strong communication skills

Interpersonal skills

Education

Diploma in Business Studies or equivalent

Tools

Oracle

SAP

Microsoft Office Applications

Job description

Job Details

• Working hours : Monday to Friday, 8:30 AM to 5:30 PM (this role require to work a monthly rotating standby schedule during weekends and public holidays, with one weekend per month on duty according to the roster)
• Location: Paya Lebar MRT
• 1 yr contract (with potential for conversion)
• Salary Range: $2.8K - $3.5K (based on experience)

We are seeking an experienced Customer Service Associate to join our dynamic team. The ideal candidate will have a strong passion for providing timely support to customers and ensuring seamless order fulfillment processes.

Job Scope

• Process quotations, purchase orders and sales orders efficiently and accurately
• Manage Customer Consignment Programs
• Responsible for ensuring on-time deliveries to both internal customers (engineers) and external clients. Collaborate closely with customers, vendors and engineers to coordinate and meet delivery deadlines in accordance with customer requirements
• Maintain inventory levels and oversee stock movement efficiently
• Update and ensure accuracy of customer price books
• Ensure the maintenance of a well-organized and efficient documentation filing system
• Manage and resolve inquiries from customers and business partners effectively
• Cultivate and maintain good customer relationships
• Other duties as assigned

Job Requirement

• Diploma in Business Studies or its equivalent
• At least 2 years of relevant experience
• Experience with Oracle or SAP system will be an added advantage
• Proficient in Microsoft Office Applications
• Knowledge of Japanese will be an advantage as this role requires regular communication with our headquarter and factories in Japan
• Strong communication and good interpersonal skills
• Meticulous, organized and resourceful team player
• Highly motivated individual who works independently with little supervision
• Required to be available for monthly rotating standby schedule during weekends and public holidays

Interested candidate please click APPLY to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

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