*Entry Level* 1 Year Service Technician ($2300 to $2600) #NJN

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent recruitment agency in Singapore is looking for a skilled technician to manage fault diagnosis and repair for security systems. Responsibilities include on-site inspections, repairs, and client communication. Ideal candidates will have experience with CCTV and security system maintenance, as well as strong troubleshooting skills. This position requires adherence to safety protocols and effective technical reporting.

Qualifications

• Experience with CCTV and security system maintenance.
• Ability to perform on-site inspections and repairs.
• Technical proficiency in diagnostic tools and software.

Responsibilities

• Respond to client-reported issues for security systems.
• Conduct on-site inspections to identify root causes of system faults.
• Maintain detailed service reports for tracking and billing purposes.

Skills

Fault diagnosis

Troubleshooting

Client interaction

Technical reporting

Safety compliance

Job description

8.30am to 6pm (Mon - Fri)

Key Responsibilities

1. Fault Diagnosis & Troubleshooting

• Respond to client-reported issues for all security systems:
  • CCTV cameras and NVR/DVR systems
  • Card Access readers, controllers, and locks
  • Turnstiles, carpark barriers, and flag barriers
  • UVSS and FIDS
• Conduct on-site inspections to identify root causes of system faults.
• Use diagnostic tools, software, and test equipment to verify and isolate problems.

2. Rectification & Repair

• Perform corrective actions to restore equipment to full functionality, including:
  • Replacing faulty components (cables, controllers, locks, sensors, cameras, motors, etc.)
  • Repairing mechanical parts on barriers, turnstiles, or gates
  • Reconfiguring software or access permissions for card systems
  • Resetting or reprogramming devices after failure
• Ensure all repairs are done according to manufacturer specifications and safety standards.

3. Emergency & SLA-Based Response

• Respond promptly to urgent faults or system failures based on SLA agreements.
• Prioritize critical equipment affecting security or operations (e.g., main entry points, CCTV in high-risk areas).
• Escalate unresolved issues to higher-level technicians or engineers as needed.

4. Testing & Verification

• Test repaired equipment to ensure proper functionality and reliability.
• Conduct system checks to confirm that all related devices and software integrations are working.
• Verify that any replaced parts are compatible and meet operational requirements.

5. Documentation & Reporting

• Maintain detailed service reports including:
  • Fault description
  • Cause analysis
  • Rectification actions taken
  • Parts replaced
  • Recommendations for preventive measures
• Record work in company maintenance management system for tracking and billing purposes.

6. Client Interaction

• Communicate clearly with clients about faults, repair progress, and timelines.
• Provide basic advice on system care to prevent recurring issues.
• Gain client acknowledgment after successful rectification.

7. Continuous Learning & Safety Compliance

• Stay updated on new equipment models, firmware updates, and troubleshooting techniques.
• Follow all safety and operational procedures, especially when working with high-voltage devices, moving mechanical parts, or height access points.
• Report unsafe conditions or recurring failures for corrective action.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.