Enterprise Support Manager, ES APJC ASEAN

Amazon; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading cloud technology company in Singapore is seeking an Enterprise Support Manager to lead a team of Technical Account Managers. In this role, you will solve business problems, enhance customer experience, and manage strategic communications. The ideal candidate has over 4 years of technical team management experience and substantial engagement with senior executives. Opportunities for mentorship and AWS certifications are available as the company rapidly expands.

Benefits

Medical Cover

Employee Assistance Programs

Global Mobility Opportunities

Qualifications

• 4 years of technical team management experience.
• 5 years of direct customer engagement with senior executives.
• Experience in technical account management or consulting.
• Experience with AWS services or other cloud offerings.

Responsibilities

• Lead a team of Technical Account Managers (TAMs) to solve business problems.
• Drive internal strategic communications and customer experience.
• Manage customer sentiment during service events.
• Mitigate risks for team and customers.

Skills

SAAS

Customer Service

Cloud

Healthcare

Account Management

CRM

Salesforce

Infrastructure

Client Relationships

New Customers

Territory

Trade shows

Sales Goals

Sales Process

Analytics

Education

Bachelor's degree in Computer Science, Math, or a related field

Job description

Are you a Customer Obsessed Technology Leader looking to manage a successful growing team of cloud technologists

At Amazon our vision is to be earths most customer-centric 2006 we launched Amazon Web Services giving customers access to the same cloud technology we built to serve millions of shoppers on . Amazon Web Services (AWS) is a secure cloud services platform offering computing power database storage content delivery and other functionality to help businesses scale and grow. Millions of businesses are using AWS cloud solutions to build sophisticated applications with increased flexibility scalability and reliability.

Key job responsibilities

We're seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Singapore.

Our TAMs are trusted advisors who help some of the most iconic businesses in the world ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture support strategy project and launch planning as well as ongoing operational issues. You'll help craft and execute strategies to drive our customers adoption and use of AWS services.

As a leader you will

• Lead a team of Technical Account Managers (TAMs) to solve business problems
• Influence the strategic direction of your team and delivery to improve the customer experience
• Drive internal strategic communications
• Advocate for your customers and own their transformation journey.
• Manage customer sentiment and recovery during service events including executive engagement
• Assist with problem escalation and support your team in resolving critical customer issuesUnderstand operational excellence in the cloud and help your TAMs make recommendations to customers
• Mitigate risks and remove blockers for your team and customers
• Grow the teams capability through people development and recruitment
• Think Big by creating mechanisms that allow us to scale while we continue to expand the team

You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications.

A day in the life

At Amazon Web Services we dont mind being called peculiar. We have our own way of doing things. We're obsessed with customers we see beauty in simplifying the complex and were comfortable with being misunderstood. That might sound unorthodox but our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS.

We're passionate about supporting the needs of our people and their family members. Benefits include Medical Cover Employee Assistance Programs and Global Mobility opportunities.

Qualifications

• 4 years of technical team management experience
• 5 years of direct customer engagement with a focus on support to senior executives (Vice President and C-level) experience
• Bachelor's degree in Computer Science Math or a related field
• Experience in technical team management
• Experience working with enterprise software companies
• Experience driving projects to improve support-related processes and technical support
• Experience in systems administration network engineering or software development engineering
• Experience in technical account management business relationship management or consulting
• Experience with AWS services or other cloud offerings

Key Skills

• SAAS
• Customer Service
• Cloud
• Healthcare
• Account Management
• CRM
• Salesforce
• Infrastructure
• Client Relationships
• New Customers
• Territory
• Trade shows
• Sales Goals
• Sales Process
• Analytics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Employment Type: Full-Time

Experience: years

Vacancy: 1