Enterprise Customer Success Manager

Workato; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading enterprise automation company in Singapore is seeking an experienced Customer Success Manager to own customer accounts, ensuring satisfaction and value realization. The ideal candidate has over 7 years of experience in client relationship management and a strong background in consulting. This role requires excellent communication skills and the ability to build strategic relationships with enterprise customers. Join us for a dynamic work environment that balances productivity and self-care.

Benefits

Dynamic work environment

Comprehensive benefits

Qualifications

• 7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles.
• Experience managing enterprise accounts with ARR ranging from ~$200k to multi-million.
• Strong written and oral presentation skills.

Responsibilities

• Own a portfolio of assigned accounts ensuring value realization and customer satisfaction.
• Build and maintain strategic relationships with enterprise customers.
• Monitor customers’ achievement of desired outcomes.

Skills

Customer empathy

Problem-solving

Communication

Analytical thinking

Project management

Entrepreneurial drive

Interpersonal skills

Technical account management

Education

BS or equivalent education

Job description

Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI‑powered platform enables teams to navigate complex workflows in real‑time, driving efficiency and agility.

Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast‑changing world.

Ultimately, Workato believes in fostering a flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles. We are driven by innovation and looking for team players who want to actively build our company.

We also believe in balancing productivity with self‑care. That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

If this sounds right up your alley, please submit an application. We look forward to getting to know you!

Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.

Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.

Quartz ranked us the #1 best company for remote workers.

Responsibilities

• Own a portfolio of assigned accounts across industries and complexities, ensuring value realization, increased adoption, retention, growth, and overall customer satisfaction.
• Develop a deep understanding of Workato’s value propositions, customer use cases, and best practices, and guide clients on their Enterprise Automation journey.
• Build and maintain strategic relationships with enterprise customers to drive adoption, assess and evangelize value, and assist in revenue expansion.
• Establish regular touchpoints with assigned customers to review progress against strategic business and technical objectives.
• Engage senior customer executives to understand strategic objectives and position Workato for transformation initiatives, including delivering Customer Objectives reviews and Executive Business Reviews.
• Create customer assets such as Joint Success Plans that map Workato progress to business initiatives and value.
• Monitor customers’ achievement of desired outcomes and consistently communicate impact to internal stakeholders and key customers.
• Serve as the expert on deployment models, governance structures, and best practices, sharing insights from both business and technical perspectives.
• Act as the primary escalation point for customer issues, prioritizing and orchestrating resolutions.
• Develop trusted relationships with internal stakeholders, championing the customer to mitigate risk, improve experience, and unlock growth.
• Professionally manage your book of business, provide accurate reporting, and develop growth and risk mitigation plans following playbooks and best practices.
• Contribute to the development of Customer Success practice by creating playbooks and driving process innovation and operational efficiency.

Qualifications / Experience / Technical Skills

• BS or equivalent education.
• 7+ years of professional experience in consulting, customer success, client relationship, or technical account management roles with a track record of increasing adoption, revenue retention, and customer satisfaction.
• Experience managing enterprise accounts with ARR ranging from ~$200k to multi‑million across Forbes Global 2000 companies.
• Strong written and oral presentation skills, engaging both business and technical stakeholders from developers to C‑level.
• Confidence in serving multiple stakeholders and building communities of champions across large organizations.
• Experience in Integration and/or business automation; awareness of HR, Finance, Marketing, Sales, and Post‑Sales processes is a plus.
• Preferred: prior experience as an Account Manager, Senior SI/consulting consultant, or CSM in hyper‑growth horizontal SaaS/iPaaS companies; leading digital transformation initiatives.
• Estimated 25% travel required.

Soft Skills / Personal Characteristics

• Ability to understand large, complex businesses with many stakeholders.
• Comfort with revenue targets.
• Strong customer empathy and customer‑centricity.
• Grit and resilience to manage tough, complex situations.
• Excellent interpersonal and communication skills.
• Strong problem‑solving and analytical thinking.
• Project management and storytelling skills.
• Entrepreneurial drive and comfort working in ambiguous, changing environments.
• Passion for automation and translating it into business value.
• Intellectual curiosity, detailed orientation, and analytical abilities.
• Passion for technology and learning new solutions.
• Self‑motivated team player who drives impact beyond current role.
• Appreciation for nuance and ability to build consensus in diverse, multicultural environments.

Demographic and Self‑Identification Questions (APJ)

Workato fosters an environment where diversity is celebrated and employees feel a sense of community and belonging. Our ability to win together as a team and to better each other is strengthened through our global perspectives, cultures, and identities. Your responses will not be associated with your specific application, will not be shared with the hiring team, and will not in any way be used in the hiring decision.