Enrichment Programme Coordinator

VM Education Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading educational institution in Singapore is seeking an Enrichment Programme Coordinator. This role involves ensuring smooth communication with parents, customers, and students while managing administrative tasks and customer inquiries. The ideal candidate will have strong organisational skills, enjoy working in a child-focused environment, and be proficient in both English and Mandarin. If you have a passion for providing excellent service and can commit to weekends, we invite you to join our team.

Qualifications

• Proficient in spoken and written English and Mandarin.
• Prior experience in customer service or administration preferred.
• Strong organisational skills with attention to detail.

Responsibilities

• Attend to all customer enquiries with professionalism and efficiency.
• Manage payment collection, invoicing, and fee tracking for programmes.
• Uphold a high standard of customer satisfaction through excellent service.

Skills

Customer service

Organisational skills

Communication

Proficiency in Mandarin

Job description

We are expanding! (+2 more openings!)

Join PlayFACTO School as an Enrichment Programme Coordinator, where you’ll play a crucial role in ensuring seamless communication and support for our parents, customers & students. If you have a passion for delivering excellent service and possess strong organisational skills, we’d love to hear from you!

Job Description:

• Attend to all customer enquiries with professionalism and efficiency
• Promptly disseminate accurate information regarding our programmes and services
• Disseminate information promptly to internal stakeholders to ensure smooth operations
• Develop a strong understanding of our offerings to provide clear and helpful guidance
• Support administrative tasks and ensure smooth operations within the department and centre
• Manage payment collection, invoicing, and fee tracking for enrichment programmes
• Maintain accurate records of student enrolment, payments, and outstanding fees
• Organise logistics for local and national competitions with the internal department
• Uphold a high standard of customer satisfaction through excellent communication and service

Job Requirements:

• Able to commit on weekends (5 day work week)
• Proficient in spoken and written English and Mandarin (required to liaise with Chinese Enrichment stakeholders and parents)
• Enjoy working with children and in a child-focused environment
• Prior experience in customer service or administration is preferred
• Strong organisational and administrative skills, with attention to detail
• Able to multitask and prioritise effectively in a fast-paced setting
• Proactive, dependable, and confident in handling parent interactions and resolving issues

If you have what it takes to excel in this role, we’d love for you to be part of our team!