Enrichment Centre Admin cum Customer Service Executive

WRITERS' GUILD LEARNING CENTRE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking a Customer Service cum Administrative professional. Responsibilities include providing strong administrative support, delivering outstanding customer service, and handling customer inquiries. Ideal candidates should have a diploma, a warm personality, and strong Microsoft Office skills. The role requires self-drive and the ability to manage tight deadlines.

Qualifications

• Minimum qualifications: Diploma.
• Strong Microsoft Office (Excel; PowerPoint) and Google Forms and Drive skills.
• Warm and positive personality.

Responsibilities

• Provide strong administrative support to all students, parents and teachers.
• Deliver outstanding customer service experiences and forge strong relationships with customers.
• Listen to customer feedback and resolve issues efficiently.

Skills

Customer service

Administrative support

Microsoft Office

Google Forms and Drive

Education

Diploma

Job description

Overview

Real heroes don't wear capes. They teach and inspire. Our students always tell us that the lessons at Writers' Guild are their favourite. That is made possible by our team of amazingly awesome teachers. However, our teachers, students and parents need the support of an equally awesome customer service cum administrative team! To our teachers, you are the real superhero with your amazing multi-tasking skills! We cannot wait for more like-minded individuals like you to join our growing family of superheroes and create more miracles with us.

Responsibilities

• Provide strong administrative support to all students, parents and teachers
• Ensure timely and accurate processing of all documentation
• Deliver outstanding customer service experiences and forge strong relationships with customers
• Listen to customer feedback and resolve issues efficiently
• Generate invoices and assist in account matters
• Communicate with parents and handle enquiries
• Marketing of company\'s services or products

Qualifications

• Minimum qualifications: Diploma
• Warm and positive personality
• Can-do attitude and highly results-driven
• Reflective and able to work on feedback positively
• Self-driven and able to work on tight deadlines
• Strong Microsoft Office (Excel; PowerPoint) and Google Forms and Drive skills (Apt with using Macros)

Working Days

• 5 working days (3 weekdays and 2 weekends)
• Weekdays: 12:30-9:30pm ; Weekends: 8:30am-6:30pm