Engineering Operations Leader

SINGAPORE TELECOMMUNICATIONS LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading telecommunications provider in Singapore is seeking a team supervisor to manage operational staff and ensure service stability. This role involves preparing management reports and supporting the Annual Operating Plan. Candidates should have a degree in IT or Electrical Engineering and at least 2 years of relevant experience with VoIP systems and operational management tools. Join us to enhance our telecommunications services and foster an inclusive environment.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 2 years of related working experience required.
• Knowledge of SIP trunking, PRA, and VoIP systems is essential.
• Ability to lead audits and compliance reviews.

Responsibilities

• Manage and supervise a team of operational staff.
• Prepare comprehensive monthly management reports.
• Lead investigations into high-impact service incidents.
• Support the Director in formulating the Annual Operating Plan.
• Collaborate with IT teams to improve system reliability.

Skills

Team Management

Operational Oversight

Analytical Skills

Communication Skills

Education

Degree in Information Technology/Electrical Engineering

Tools

Operational Management Tools

Job description

A leading telecommunications provider in Singapore is seeking a team supervisor to manage operational staff and ensure service stability. This role involves preparing management reports and supporting the Annual Operating Plan. Candidates should have a degree in IT or Electrical Engineering and at least 2 years of relevant experience with VoIP systems and operational management tools. Join us to enhance our telecommunications services and foster an inclusive environment.