ENGINEERING EXECUTIVE (Customer Service)

SINGAPORE CHEMI-CON (PTE) LTD.; Singapore; On-site; SGD 40,000 - 55,000; Full time

Job summary

A leading electronics company in Singapore is seeking an Engineering Executive for Customer Service. The role involves liaising with the Head Office and subsidiaries, addressing customer queries, and supporting post-sales service. Applicants should have a diploma or degree in engineering and at least 2 years of relevant experience, with strong problem-solving and communication skills. Interested candidates can send their CV to the provided email.

Qualifications

• Minimum 2 years of related assembly experience preferably in electronics or semiconductor industry.
• Ability to attend to customer queries via email, phone, or video conference.
• Keen aptitude to learn and solve problems meticulously.

Responsibilities

• Liaise with Head Office and ASEAN subsidiaries on QA matters and provide technical support.
• Identify customer needs and provide solutions through technical presentations.
• Support after-sales service with implementation and troubleshooting.

Skills

Technical support

Problem-solving

Customer interaction

Communication skills

Education

NITEC / Diploma / Degree in Electronics / Electrical / Microelectronics Engineering

Job description

Overview

A wholly foreign-owned in the business of electrolytic capacitors at ASEAN region, we invite suitable applicant to apply for:

The Job

• ENGINEERING EXECUTIVE [CUSTOMER SERVICE]
• Core responsibilities include liaising with Head Office and/or ASEAN subsidiaries on QA matters (including R&D).
• Attend / reply to customers’ queries via email, telephone, or video conference.
• Coordinate IATF audits with external and internal auditors.
• Provide technical support to ASEAN subsidiaries and customers.
• SERVICE SUPPORT: Ability to present the technical aspects of our products to customers (potential and/or current) and understand how our products can support their requirements.
• CUSTOMER INTERACTION: Identify customer needs, provide recommendations and/or solutions on how our products can support the customer via on-site or off-site technical presentations.
• POST-SALES SUPPORT: Support after-sales service with implementation, training and troubleshooting (if any) of our products.

The Person

• A) ACADEMIC
  NITEC / Diploma / Degree in Electronics / Electrical / Microelectronics Engineering or any related engineering field.
• B) PROFICIENCY
  Minimum 2 years of related assembly experience preferably in an electronics / semiconductor industry / Electrical Power Industry.
• An aptitude to analytical soft skills to identify problems.
• C) PERSONALITY
  Keen aptitude to learn, self-driven with good communication skills. Positive attitude and a flair to solve problems meticulously. Able to handle tasks independently with minimum supervision.

Interested applicants, send your detailed CV stating current and expected salary to [e-mail]