Engineer - Voice Applications

UPPER SPRING CONSULTING PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading systems solution provider in Singapore is seeking an experienced Voice Engineer to oversee the operations and maintenance of their enterprise voice communications network. This role involves managing the NICE voice recording system, providing technical support, and ensuring communication reliability. Ideal candidates will have a diploma in IT or a related field and at least 2 years of experience with NICE Voice solutions. Strong communication skills and a customer-oriented mindset are essential.

Qualifications

• Minimum 2 years experience working with NICE Voice solutions.
• Nice Engage or NICE trade recording certified preferred.
• Able to support and maintain NICE voice recording system.

Responsibilities

• Manage the reliability and integrity of enterprise voice communications network.
• Perform maintenance and management of NICE voice recording system.
• Provide technical assistance and support via phone, email or onsite.

Skills

NICE voice recording system

Avaya Enterprise Telephony Systems

Unified communications

Excellent communications

Interpersonal skills

Education

Diploma or Higher NITEC in IT, Unified communications or Engineering field

Tools

NICE Engage

Ticketing systems

Job description

We are representing our client (A Systems Solution Provider) to look for an experienced Voice engineer to complement their existing team.

Responsibilities

• Responsible for insuring the day-to-day operation, reliability, and integrity of the enterprise voice communications network. This includes installation, maintenance, and management of the NICE voice recording system.
• Operations and Maintenance Services for Avaya Enterprise Telephony Systems, Unified Comms and Contact Centre Solutions.
• Operations and Maintenance ServicesProvide maintenance support to clients.
  - Manage Service Desk ticketing.
  - Provide technical assistance and support via phone, email or onsite.
  - Troubleshoot, diagnose, and resolve technical hardware and/or software issues.
  - Monitor and respond quickly and effectively to customer inquiries and ensure appropriate resolution of the same.
  - Perform preventive maintenance of NICE voice recording systems.
• Plan and Implement of NICE voice recording systems for clients
• Provide presales & post sales support and maintaining all necessary technical documentation.

Requirements

• Diploma or Higher NITEC in IT, Unified communications or Engineering field.
• Minimum 2 years experience working in a NICE Voice solutions.
• Nice Engage or NICE trade recording certified will be preferred.
• Knowledge & Skills:L1 to L2 resource with hands on NICE voice recording system with more than 2 years of experience
• Knowledgeable in NICE Voice Recorder
• Able to support and maintain NICE voice recording system
• Customer facing and managing abilities, positive, committed and independent
• Excellent communications and interpersonal skills
• Highly organized and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required
• Rotated Standby duties