Engineer, Technical Support (ANI & NDT)

EVIDENT INSPECTION TECHNOLOGIES SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading inspection technology firm in Singapore seeks a Technical Support Engineer to be responsible for repair, maintenance, and calibration of Analytical Instruments and Non-destructive Testing products. The ideal candidate has a diploma in engineering, at least 5 years of related experience, and strong customer service skills. Proficiency in Microsoft Office and Salesforce ERP is essential. This role involves generating quotes, producing service reports, and providing field support when necessary.

Qualifications

• Minimum 5 years of related work experience in repair/calibration of XRF/Ultrasound instruments.

Responsibilities

• Support repair, maintenance, and calibration for Analytical Instruments (ANI) and Non-destructive Testing (NDT).
• Develop good customer relationships to enhance business opportunities.
• Visit customer sites for diagnostics and repairs.
• Generate quotations and service reports.
• Provide technical support to Sales Teams.
• Exhibit good attitudes of teamwork.

Skills

Customer service skills

Proficiency in Microsoft Office

Written and verbal communication

Self-motivated with tight deadlines

Teamwork

Salesforce ERP knowledge

Education

Min Diploma in Engineering

Job description

About the Company

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight, transit rail and mining. Wabtec has approximately 29,000 employees in facilities throughout the world. Visit the company’s new website at: http://www.wabteccorp.com.

Evident Inspection Technologies is a Wabtec company! We revolutionize the way the world moves for future generations, and we are excited for YOU to move with us! Evident Inspection Technologies, a Wabtec company, is a world leader in the manufacture of innovative inspection equipment used in industrial and research applications in the aerospace, power generation, petrochemical, civil infrastructure, automotive and consumer products industries. To work at Evident Inspection Technologies, a Wabtec company, is to develop within an organization that is an international leader in its field. We stand out for our expertise, enriching work environment and constant search for better solutions. Evident Inspection Technologies, a Wabtec company, offers a wide range of ultrasonic and eddy current flaw detection software and equipment. Our equipment is used, among other things, to inspect welds, detect hidden cracks, voids, porosity, and other internal irregularities in various materials.

About the Job

As a technical support engineer, the role is responsible for the repair serivice, maintenance and calibration of mainly 2 product lines with the company. The product lines are:

• Analytical Instruments (ANI)
• Non-destructive Testing (NDT)

The role requires generating quotation and service report to customers. There may be time where field support is required.

Key Responsibilities

• Support repair, maintenance and calibration for Analytical Instruments (ANI) and Non-destructive Testing (NDT) products.
• Develop good customers relationship to enhance business opportunities.
• When necessary, visiting customers sites to carry out further diagnostics and repair work to return customer systems to good working prder.
• Generate quotation and service reports too custmers.
• Provids technical support to the Sales Teams for theh potential sales of new instruments, including answering technical questions and occasionally running instrument demos.
• Exhibit good attitudes of Teamwork.

Formal Qualifications

• Min Diploma in Engineering.

Key Skills / Core Competencies

• Highly organized with strong customer service skills
• Proficient in Microsoft Office and its applications
• Excellent written and verbal communication skills
• Self-motivated and able to meet tight deadlines
• Collaborative team player with a strong “can-do” attitude
• Knowledge of Salesforce ERP is essential

Experience

• Min 5 years experience of related work experience in repair/calibration of XRF/Ultrasound instruments.