Engineer, Service Operations

ROHDE & SCHWARZ GmbH & Co. KG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global company specializing in technology is seeking a service technician in Singapore. The role involves ensuring service jobs meet quality objectives, repairing and calibrating equipment, and providing technical support. Candidates should have experience in service processes and troubleshooting. Enjoy a dynamic work environment with opportunities for training and process optimization.

Responsibilities

• Ensure service jobs meet turnaround time and quality objectives.
• Repair/calibrate equipment and provide technical support.
• Optimize service processes and ensure traceability.

Job description

Responsibilities

• Ensure service jobs (depot and on-site) are accomplished to meet committed turnaround time and quality objectives
• Work in the service department and customer site, repair / calibrate equipment and provide technical support for Rohde & Schwarz products
• Repair equipment with ideally zero return
• Site troubleshooting, repair and calibration
• Provide technical support to other service center/subsidiaries
• Optimize service process and asset utilization
• Ensure traceability of service work
• Conduct regional service training to internal Rohde & Schwarz stakeholders
• Evaluate new product service capability
• Comply to ISO 9001 standard requirement
• Other duties or tasks as assigned on an as-needed basis