Engineer

ASYS GROUP ASIA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider in Singapore seeks a technical service support professional. The role involves traveling to customer sites for installation and maintenance of company products, as well as creating quotes and technical documentation. Candidates should hold a Bachelor's Degree in Engineering (Electrical/Electronic or Mechanical) and possess strong computer skills. The position requires a hands-on approach, and both experienced professionals and fresh graduates are encouraged to apply.

Qualifications

• Minimum 2-3 years of working experience in related field preferred, although fresh graduates will also be considered.
• Ability to interpret electrical circuit diagrams.
• Familiarity with machinery SMT/clean-room environment.

Responsibilities

• Travel to customer sites for installation, commissioning, and repairs.
• Create quotes and follow up with order entries.
• Submit service reports and warranty claims.
• Assist sales team with activities when required.
• Report service activities to the Service Manager.

Skills

Computer

Microsoft Office

Education

Bachelor’s Degree in Engineering (Electrical/Electronic) or Engineering (Mechanical)

Job description

JobSummary and Key Objectives:

To provide a good technical service support to customers to achieve company’s goals and objective and supporting company’s business growth plans.

Key Responsibilities:

• Travel to customer site to perform installation, commissioning, field retrofit, calibration, preventive maintenance, troubleshoot and repairs of company products.
• Creating quotes (Spare Parts/Service) and follow up with order entry and delivery.
• Submit warranty claims to headquarters.
• Prepare and submit service report to customer on-site. Prepare and submit technical documents such as commissioning/Installation reports, calibration reports, preventive maintenance reports to customers.
• Able to work with Sales team to support for some sales activities when required.
• Timely report to Service Manager on all service activities situation and updates.

This is a role that requires candidate to be self-orientated and independent.

Able to handle customer questions relating to technical and service problems with tactful manner and courtesy. And thus, built good rapport with customers.

Requirements:

• Candidate must possess at least a Bachelor’s Degree in Engineering (Electrical/Electronic) or Engineering (Mechanical) or equivalent.
• Minimum 2-3 Year(s) of working experience in the related field is preferred, though fresh graduates will also be considered.
• Required Skill(s): Computer, Microsoft Office.
• Able to travel Overseas and on short notice occasionally.
• Preferably specialized in Field Service for SMT and Semiconductor Equipment/Machinery.
• Able to interpret electrical circuit diagram.
• Will willing to work on standby mode by rotations.
• Able to work hands‑on and familiar to work in machinery SMT/clean‑room environment.
• Local/Overseas Training will be provided.