Enforcement Customer Service

The Supreme HR Advisory; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A prominent HR consultancy in Singapore is seeking a Customer Service Officer – Enforcement to manage vehicle damage reports, assist customers, and handle accident follow-ups. Candidates should have a strong grasp of office software and familiarity with web technologies. Experience in enforcement or collection roles will be advantageous. A valid class 3 or class 2B license is a plus. This role offers a competitive salary between $2500 and $2800.

Qualifications

• Strong familiarity in office productivity software and web technologies.
• Experience in enforcement, collection, or customer service is a bonus.
• Possession of class 3 or class 2B license is advantageous.

Responsibilities

• Manage customer vehicle damage reports through calls, emails, or visits.
• Investigate vehicle damages and assess repair costs.
• Assist with accident reports and follow-ups.
• Aid in the recovery of vehicles as needed.
• Complete additional tasks assigned by supervisor.

Skills

Office productivity software

Web technologies

Communication skills

Problem-solving

Job description

Position: Customer Service Officer – Enforcement

Working time: Mon to Fri 9am-6pm/10am -7pm, Sat 9am-1pm /10am -2pm (can choose)

Salary range: $2500 - $2800

Responsibilities

• Working with the customer on their vehicle damage report in the form of outbound calls, emails or onsite visits.
• Required to investigate damages found on our vehicles, assess the cost of repairs and follow up with the customers.
• Assisting and managing accident reports and follow-ups.
• Assisting with the recovery of vehicles if required.
• Required to assist with any other tasks assigned by supervisor.

Requirements

• Strong familiarity in office productivity software and web technologies.
• Experience in this field will be a strong bonus (enforcement, collection, etc).
• Having class 3 or class 2B (and above) licence would be advantageous.