End User Technology & Infrastructure Coordination - IT (Information Technology) - Singapore, Si[...]

SGS Société Générale de Surveillance SA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An international financial services organization in Singapore is seeking a professional to provide L1/L2 technical support and manage IT infrastructure projects. The ideal candidate should have a Bachelor’s degree in IT or related field and 3–5 years of experience in IT support, preferably in a banking environment. Responsibilities include maintaining vendor relationships and enhancing user training materials.

Qualifications

• 3–5 years of experience in IT support, infrastructure, or operational risk.
• Prior experience in a banking or financial services environment preferred.
• Familiarity with SG systems, tools, and governance processes is a strong advantage.

Responsibilities

• Provide L1/L2 technical support for front, back office, and support functions.
• Lead or coordinate regional and local infrastructure projects.
• Oversee local contractors and vendors, ensuring compliance with SLAs.
• Maintain and enhance documentation, knowledge base, and user training materials.

Skills

Client focus

Team Spirit

Innovation

Accountability

Performance

Sustainability

Education

Bachelor’s degree in IT, Business Administration, or related field

Tools

Microsoft technologies (Windows, Outlook, Teams, SharePoint)

Active Directory

SCCM

DNS/DHCP

Basic scripting

Collaboration tools

Video conferencing

Remote support

Job description

Responsibilities

• Provide L1/L2 technical support for front, back office, and support functions.
• Lead or coordinate regional and local infrastructure projects (e.g., device refresh, OS migration, office moves).
• Oversee local contractors and vendors, ensuring compliance with SLAs, KPIs, and service quality standards.
• Monitor and report on end-user satisfaction, proactively identifying areas for improvement and driving service excellence.
• Manage vendor relationships, procurement processes, and contract reviews in alignment with SG global standards.
• Oversee IT asset lifecycle: provisioning, tracking, decommissioning, and replacement.
• Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises.
• Collaborate with global and regional teams on incident and change management.
• Maintain and enhance documentation, knowledge base, and user training materials.
• Act as a bridge between technical teams and business users, ensuring alignment and communication.
• Contribute to continuous improvement of IT services and user experience.

Education & Experience

• Bachelor’s degree in IT, Business Administration, or related field.
• 3–5 years of experience in IT support, infrastructure, or operational risk.
• Prior experience in a banking or financial services environment preferred.
• Familiarity with SG systems, tools, and governance processes is a strong advantage.

Technical Skills

• Proficient in Microsoft technologies (Windows, Outlook, Teams, SharePoint).
• Working knowledge of Active Directory, SCCM, DNS/DHCP, and basic scripting.
• Experience with collaboration tools, video conferencing, and remote support.

Behavioral Skills

• Client focus: I put long term relationship with our clients at the center of my actions, whatever my position.
• Team Spirit: Collective mindset; I favor the team’s interest over my own results.
• Innovation: I adopt new technologies in the solutions and projects I work on.
• Responsibility: Accountability; I make decisions in my scope of responsibilities.
• Responsibility: Performance; I strive for high performance.
• Commitment: Sustainability; I strive to develop my skills and knowledge.

Why join us

Business insight

Our Culture

At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information.

Diversity, Equity & Inclusion (DE&I)

Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.

Our vision:

• Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate
• Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents
• Engage our community and marketplace, and position the organization to meet the needs of all its clients

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description

Global Technology & Engineering department (GCOO/GTE) includes all the IT infrastructure resources of Société Générale and its subsidiaries (Crédit du Nord, Fran finance, etc.) in France and abroad. GTE’ mission is to provide the Group’s business divisions with secured infrastructure services. This translates into offers, service levels and costs tailored to the internal customers’ needs such as hosting businesses’ applications, workstations, collaborative services, network and telephony. GTE aims to ensure the Information System (IS) production quality level and to respond to Group business needs for the set-up of new infrastructure services. GTE is the entity that provides infrastructure services for the entire Société Générale group. It provides the bank with IT production and plays the role of IT infrastructure department.