End User Technology & Infrastructure Coordination

Societe Generale; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading global bank in Singapore is seeking a skilled IT Support professional to provide L1/L2 technical support and oversee infrastructure projects. The role requires 3-5 years of experience, preferably in the banking sector, along with a Bachelor’s degree in IT or related fields. The successful candidate will manage vendor relationships and ensure service excellence.

Benefits

Diversity and Inclusion initiatives

Career development opportunities

Qualifications

• 3–5 years of experience in IT support, infrastructure, or operational risk.
• Prior experience in a banking or financial services environment preferred.
• Familiarity with SG systems, tools, and governance processes is a strong advantage.

Responsibilities

• Provide L1/L2 technical support for front, back office, and support functions.
• Lead or coordinate regional and local infrastructure projects.
• Oversee local contractors and vendors, ensuring compliance with SLAs and KPIs.

Skills

Client focus

Team Spirit

Innovation

Responsibility - Accountability

Responsibility - Performance

Education

Bachelor’s degree in IT, Business Administration, or related field

Tools

Microsoft technologies (Windows, Outlook, Teams, SharePoint)

Active Directory

SCCM

DNS/DHCP

Job description

Responsibilities

Provide L1/L2 technical support for front, back office, and support functions. Lead or coordinate regional and local infrastructure projects (e.g., device refresh, OS migration, office moves). Oversee local contractors and vendors, ensuring compliance with SLAs, KPIs, and service quality standards. Monitor and report on end‑user satisfaction, proactively identifying areas for improvement and driving service excellence. Manage vendor relationships, procurement processes, and contract reviews in alignment with SG global standards. Oversee IT asset lifecycle: provisioning, tracking, decommissioning, and replacement. Support Business Continuity Planning (BCP) and Disaster Recovery (DR) exercises. Collaborate with global and regional teams on incident and change management. Maintain and enhance documentation, knowledge base, and user training materials. Act as a bridge between technical teams and business users, ensuring alignment and communication. Contribute to continuous improvement of IT services and user experience.

Profile required

Bachelor’s degree in IT, Business Administration, or related field. 3–5 years of experience in IT support, infrastructure, or operational risk. Prior experience in a banking or financial services environment preferred.

Familiarity with SG systems, tools, and governance processes is a strong advantage.

Technical Skills

Proficient in Microsoft technologies (Windows, Outlook, Teams, SharePoint). Working knowledge of Active Directory, SCCM, DNS/DHCP, and basic scripting.

Experience with collaboration tools, video conferencing, and remote support.

Behavioral Skills

Client focus: I put long‑term relationships with our clients at the center of my actions, whatever my position.

Core Values

Team Spirit – Collective mindset: I favor the team’s interest over my own results.

Innovation – Technology: I adopt new technologies in the solutions and projects I work on.

Responsibility – Accountability: I make decisions in my scope of responsibilities.

Responsibility – Performance: I strive for high performance.

Commitment – Sustainability: I strive to develop my skills and knowledge. Our culture: At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation.

We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success.

We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate.

Diversity, Equity & Inclusion (DE&I)

Please visit our APAC career website: https://www.societegenerale.asia/en/careers/building-your-career-with/ for more information. Diversity, Equity & Inclusion (DE&I): Our mission: Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients. Our vision: Engaged workforce that is demographically diverse in a way that reflects the communities in which we operate.

Inclusive culture and workplace that recognizes employees' unique needs and utilizes their diverse talents. Engage our community and marketplace, and position the organization to meet the needs of all its clients.

Check out our DE&I initiatives: https://www.societegenerale.asia/en/careers/diversity-equity-inclusion-dei/

Department Description

Global Technology & Engineering department (GCOO/GTE) includes all the IT infrastructure resources of Société Générale and its subsidiaries (Crédit du Nord, Fran finance, etc.) in France and abroad. GTE’s mission is to provide the Group’s business divisions with secured infrastructure services. This translates into offers, service levels and costs tailored to the internal customers’ needs such as hosting businesses’ applications, workstations, collaborative services, network and telephony.

GTE aims to ensure the Information System (IS) production quality level and to respond to Group business needs for the set‑up of new infrastructure services. GTE is the entity that provides infrastructure services for the entire Société Générale group. It provides the bank with IT production and plays the role of IT infrastructure department.

Diversity and Inclusion: We are an equal opportunities employer and we are proud to make diversity a strength for our company. Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination.

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