End-User Tech Specialist — Desktop & IT Support

MTS GLOBAL PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading tech support firm in Singapore is seeking a Desktop Support Technician to provide end-user computing support across various technologies. The role involves diagnosing and resolving hardware/software issues, maintaining documentation, and coordinating desktop-related projects. Ideal candidates will have strong troubleshooting, customer service skills, and familiarity with desktop hardware. This position requires attention to detail and the ability to work independently for timely solutions.

Qualifications

• Knowledge of desktop hardware, software, and operating systems.
• Troubleshooting and customer service skills.
• Ability to prioritize, multitask, and work independently or in a team.
• Attention to detail and good documentation practices.
• Basic awareness of networking concepts and equipment.

Responsibilities

• Diagnose, install, configure, and resolve complex desktop, OS, application, hardware, and remote access issues.
• Provide hands-and-eyes support for basic network equipment and connectivity.
• Plan and support desktop lifecycle management (procurement, refresh, disposal).
• Coordinate and support desktop-related projects, installations, moves, adds, and changes.
• Act as a technical liaison between users, vendors, and IT teams.
• Work independently with minimal supervision to deliver timely solutions.
• Maintain accurate documentation, asset inventory, and ticket updates.

Skills

Troubleshooting

Microsoft Office

Windows 10

Hardware

Laptops

Inventory

Active Directory

Windows 7

Computer Hardware

Procurement

Networking

Windows

ITIL

Customer Service

Technical Liaison

Job description

A leading tech support firm in Singapore is seeking a Desktop Support Technician to provide end-user computing support across various technologies. The role involves diagnosing and resolving hardware/software issues, maintaining documentation, and coordinating desktop-related projects. Ideal candidates will have strong troubleshooting, customer service skills, and familiarity with desktop hardware. This position requires attention to detail and the ability to work independently for timely solutions.