End User Support Executive / AV Support Analyst

FLINTEX CONSULTING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A Singapore-based consulting firm is seeking an End User Computing / AV Support Analyst to provide comprehensive technical support for computing and audio-visual systems. The role demands a solid understanding of desktop support and networking, with preference given to candidates with relevant diplomas and certifications. Successful applicants will have experience with Windows, audio-visual technology, and must possess excellent communication skills for a collaborative environment.

Qualifications

• Diploma in IT or engineering from a recognized institution.
• Experience in technical support, particularly in Windows OS.
• Comfortable working in complex IT environments and troubleshooting.

Responsibilities

• Provide technical support for computers and networks.
• Install and configure software and hardware for users.
• Manage IT inventory and maintain system standards.

Skills

Desktop support knowledge

Computer hardware understanding

Experience with video conferencing tools

Team player mentality

Strong communication skills

Education

IT-related diploma or degree

Microsoft Certified Systems Engineer (MCSE)

ITIL Foundation V4

Tools

Office 365

Zoom

MS Teams

Power Automate

Python

PowerShell

Job description

JD – End User Computing / AV Support Analyst

Role and Responsibilities

• Provide technical support for computers, networks (LAN/WiFi), and business apps.
• Make updates or changes to company systems as needed.
• Set up computers with standard company software.
• Install and configure hardware/software for users efficiently and professionally.
• Troubleshoot and fix IT problems.
• Maintain and monitor IT systems, hardware, and applications.
• Support video and audio-conferencing events.
• Manage external IT providers (e.g., service desk).
• Answer tech-related questions and meet service standards.
• Train users on company systems and software.
• Manage IT inventory.
• Be available for support outside regular working hours if needed.
• Monitor communication and conferencing systems to ensure they work well.
• Support users in both local and remote offices.
• Handle user-reported incidents and service requests.

Job requirements

• Basic knowledge of desktop support and LAN/WiFi systems.
• Strong understanding of computer hardware, Windows, Mac, and common software.
• Familiar with smartphones/tablets, Android, and iOS devices.
• Good experience using video conferencing tools like Zoom and MS Teams.
• Hands-on experience with Office 365 and Azure admin portals.
• Able to learn new tech skills and work independently.
• Works professionally, follows procedures, and keeps accurate records.
• Comfortable solving problems in a complex IT environment across multiple systems.
• Team player who shares knowledge and learns from others.
• Strong verbal and written communication skills.
• Maintains professionalism, stays calm under pressure, and handles conflict well.

Qualifications and Experience

• IT / engineer related diploma from polytechnic or degree from university
• Microsoft Certified Systems Engineer (MCSE) or a COMPTIA certification would be beneficial.
• ITIL Foundation V4 would be beneficial
• Thoroughness for investigating and monitoring systems and tenacity for resolving the root cause of problems.
• Maintaining a good network of contacts within IT and within the business
• It is beneficial to have experience in the following technical support areas – Windows operating systems, LAN / WiFi , Office 365, products, Internet Web Browsers, Zoom
• Preferably has background and knowledge in IP-based Unified Communication, Telephony, Audio Visual and Video Conferencing technology

Preferred Skills

• Excellent people, communication, and presentation skills.
• Experience with Power Automate, Python and PowerShell will be a plus.
• Analytical, proactive, detail-oriented, and eager to learn new technologies.
• Ability to work independently, takes initiative, stays positive, and collaborates well with others